Emergency Services Manager

REST has an opportunity for a mission-driven, people-first, operations leader to join us in creating pathways to freedom, safety, and hope for survivors of sex trafficking through our Emergency Services programs.

REST is a Seattle-area non-profit that is dedicated to providing services designed specifically for sex trafficking survivors. Through our programs, we provide unconditional care, seeking to walk alongside survivors no matter where they are in their healing journey. We believe that everyone deserves to be loved, everyone deserves a life free from exploitation.This belief, rooted in the inherent dignity of every person, guides us. It motivates us to do what it takes to unlock doors to freedom.

Learn more about our programs and services at Iwantrest.com.

The Opportunity:

REST is seeking an experienced leader to provide direction and support to four program areas: the 7 bed, short-term residential shelter; the REST hotline; outreach services; and behavioral health services. The manager is responsible for ensuring that we provide exceptional, survivor-centered, trauma-informed care to 100+ survivors annually through 12 dedicated staff.

The Manager of Emergency Services is a key member of the Survivor Services team. The manager supports the director in setting, prioritizing, and achieving the division’s goals. The manager is a team player, who works collaboratively across the division, to ensure the success of the Emergency Services programs and the larger Survivor Services division.

If you are a leader who is passionate about providing direct services in a shelter setting, who is an expert people and operations manager, and who can help us foster and maintain a culture based on respect and excellence, we invite you to consider REST and apply.

What you bring:

At a minimum,

• You are motivated and inspired by our mission (learn more at iwantrest.com/about)

• 4 years of experience working with vulnerable populations

• Bachelor’s degree in social services or equivalent experience

• Minimum 1 year experience working in a shelter setting with vulnerable populations, emergency shelter experience preferred

• You have demonstrated success as a leader of people.

• You bring personal awareness and experience applying DEIA to your work.

• You are able to work in harmony with our Statement of Faith.

Our preference:

• You have excellent people management skills, having led multiple teams to success.

• You have expert level knowledge on how to support clients with complex trauma in residential and clinical settings through trauma-informed care. You have experience supporting teams to set boundaries, de-escalate conflict, and support vulnerable clients.

• You have experience using data to understand how programs are performing and to make improvements where necessary.

• You use both strategic and critical thinking to plan for the future and to solve for here and now issues.

• You are a strong, effective communicator who uses tact, diplomacy and clarity in your words and actions.

• You understand that the culture of the organization must be healthy and vibrant for us to be successful in delivering our services; you have fostered and sustained a healthy workplace.

• You love to coach, mentor, and guide team members to be successful in their roles. You are passionate and experienced in building and growing a team.

Why REST?

REST has an ambitious mission. We exist to expand pathways to freedom, safety, and hope in order to end sex trafficking. We are serious about what we do; and we believe that our client’s deserve the best in our care and support.

You would be joining a team of strong, skilled professionals who want to see excellent outcomes for those we serve. We have a diverse workforce, flexible work environment, and a generous benefits package. Our employees enjoy 13 paid holidays, 2 weeks paid vacation, accrue sick leave, and are eligible to participate in a 403(b) retirement plan. Additionally, employees have access to employer paid medical, dental, and vision benefits.

The salary range for this position is $73,000 to $80,000 per year.

RECRUITMENT PROCESS

All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin, veteran or disability status. As a Christian organization, this position must work in harmony with the organization’s statement of faith and support the spiritual health of the organization. REST is committed to building a diverse workforce. We strongly encourage survivors of sexual exploitation and people of color to apply.

We intend to fill this position quickly. We encourage applicants to submit their materials early to ensure consideration for the position. There will be a multi-round interview process to allow you to get to know REST and the opportunity and for us to learn about your skills and experience.

SCHEDULE

This position typically works 40 hours per week, Monday through Friday with flexible hours. On-call and outside hours may be required. Some holidays may be required.

LOCATION

REST’s office is located in South Seattle. This is a hybrid position but will require presence on-site to support team members and clients.

JOB CONDITIONS

This position encounters a variety of daily work situations, including complex situations that require immediate attention and decision making. There may be both routine and complex interpersonal interactions to navigate with care and thoughtfulness. Processes may change based on changing needs of the organization, new technology, or new ideas for efficiency. Position operates as part of a team and engages in on-site and remote work that may require time spent sitting, standing, walking up and down stairs, driving, transporting items. Position works under occasional time constraints to meet objectives, and performs computer work, including using a keyboard, looking at a screen, using the internet, email, phone, and video conferencing.