Hvac - Field Service Advisor (Level 2)

DMG North is a growing Innovative HVAC Solutions Company. We are currently recruiting a Service Technician, Level 2 for the Central Valley and Central Coast regions. Benefits include Medical, Dental, Vision, PTO, Paid Holidays and 401K with employer matching.

Description:

As a Service Technician, Level 2, with DMG North, you will be working in the field with contractors and backed by a dedicated HVAC Service Team, reporting to the Service Department Manager.

Responsibilities:

As a Field Service Advisor (Service Technician Level 2) your duties include, but are not limited to the following:

1. Technical Support:

• Most of the time technical support will be performed in the field throughout California's Central Valley (Fresno to Bakersfield) and Central Coast (San Luis Obispo to Ventura/Oxnard) regions, but at times, assisting with phone support will be required.
• Technical resource for DMG North personnel for installation questions related to both wet/dry side projects.

2. Product Support:

• General service / application questions answered and responded to internally.
• Interpret, troubleshoot, diagnose, and give advice regarding operations, controls, and or repairs of complex mechanical systems.
• Engage with our customers by directly handling tech support calls and installation questions.
• Perform Startup and Commissioning on all Equipment represented by DMG North.
• Expert level technical support on jobsites with occasional trips to other DMG North locations.

Required Qualifications:

• Excellent customer service skills
• Excellent verbal and written skills
• Excellent organizational skills
• Strong aptitude for learning and understanding complex mechanical systems
• 4+ years of experience in HVAC industry or equivalent trade education
• Advanced knowledge of computers and computer programs
• Clean driving record

Preferred Qualifications:

• 3+ years customer-facing experience
• Experience with Microsoft Office
• NetSuite experience, a plus

DMG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.