Hvac Customer Service Representative

HVAC Customer Service Representative

This new full-time position seeks an experienced HVAC technician capable of supporting our technical department with Customer Service calls/emails/visitors, request of spare parts, and manage warranty issues. Plus, providing backup customer call handling as needed, and administrative day-to-day support in the service operational areas. This position is expected to working on-site in our HQ. Compensation is negotiable.

Day-To-Day Expectations:

• Receives customer requests over phone or email and courteously troubleshoots them
• Records Customer Service tickets and follows up with issues until resolved within expected timeframe
• Determines customer needs and matches appropriate skillset to the need.
• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
• Maintains consistent communication technical department team and management.
• Reconciles all service requests daily.
• Supports administration and resolution of warranty claims.
• Processes orders of spare parts, corresponding payments, and shipping
• Provide additional service administration support, as assigned.

Required Skills:

• Experienced HVAC technician (be able to trouble shoot mini splits and split systems)
• Strong Customer Service skills
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Able to work independently
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Must have the ability to multitask with diplomacy, cooperation, and persistence.
• Proficient with Microsoft Excel and Outlook
• Speaking Spanish is not required, but it is a plus

Job Type: Full-time

Pay: $15.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Experience:

• Phone etiquette: 2 years (Required)
• HVAC: 5 years (Required)
• Customer service: 2 years (Required)

Language:

• English (Required)
• Spanish (Preferred)

Ability to Relocate:

• Doral, FL 33172: Relocate before starting work (Required)

Work Location: In person