Human Services Analyst

Salary: $56,900.00 - $86,514.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2024-77135-48892
Department: Department of Human Services
Division: HS Div Prtcpnt Spts
Opening Date: 02/23/2024
Closing Date: 3/8/2024 11:59 PM Eastern
Job Code: 48892
Position Number: 00181908
Union: Non Union
Bargaining Unit: F3
Pay Group: ST07
Bureau / Division Code: 00211962
Bureau / Division: Bureau of Coordinated and Integrated Services / Division of Participant Supports
Worksite Address: 555 Walnut Street
Worksite Address: 6th Floor
City: Harrisburg, Pennsylvania
Zip Code: 17101
Contact Name: Brooke Blaker
Contact Email: bblaker@pa.gov
THE POSITION
Are you ready to join an outstanding organization committed to increasing opportunities for older Pennsylvanians and individuals with physical disabilities? The Department of Human Services is seeking a Human Services Analyst in the Assessment Unit of the Office of Long-Term Living (OLTL) Bureau of Coordinated and Integrated Service's Division of participant supports. This position performs staff work in planning, developing, implementing, analyzing, coordinating, monitoring, and evaluating the OLTL Independent Assessment Entity (IAE). If you have experience with this type of work and feel this could be a good fit for you, join us in our mission to assist those in need to remain in their homes!
DESCRIPTION OF WORK
As a Human Services Analyst, you monitor, analyze, and evaluate the performance of OLTL's IAE in establishing an individual's functional eligibility for providing home and community-based services and medical assistance in a nursing facility setting. You review operational reports reflecting IAE performance and assist in the proposal and development of corrective action and quality improvement steps.
In this position, you use numerous Microsoft software products including Excel and Outlook on a regular basis. Proficiency in Microsoft is necessary, along with other software programs to conduct bulletin searches, research, and respond to inquiries as a subject matter expert.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment, 37.5-hour work week
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to five (5) days per week. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Please check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:

• One year of professional experience developing, implementing, or evaluating Human Services, social services, health care services, or health care insurance programs; and a bachelor's degree; or
• An equivalent combination of experience and training that includes one year of professional experience developing, implementing, or evaluating Human Services, social services, health care services, or health care insurance programs.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements will eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.

You may only apply/test once for this posting.

Your results will be provided via email.

Learn more about our Total Rewards by watching this short !
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit and click on the benefits box.
*Eligibility rules apply.
01
Do you possess one or more years of full-time professional experience developing, implementing, or evaluating Human Services, social services, health care services, or health care insurance programs?

• Yes
• No

02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our

• Yes

04
WORK BEHAVIOR 1 - TRAINING
Develop, coordinate, and provide training on program policy and regulatory interpretation for professional and client members of the Human Services community.
Levels of Performance
Select the "Level of Performance" which best describes your claim.

• A. I have experience DEVELOPING AND PROVIDING TRAINING.
• B. I have experience DEVELOPING TRAINING. Someone else provided the training.
• C. I have experience PROVIDING TRAINING .
• D. I have successfully completed college-level coursework related to training development or education.
• E. I have NO experience or training related to this work behavior.

05
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. Details regarding your experience developing or providing training.
3. Your level of responsibility.

06
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

07
WORK BEHAVIOR 2 - CUSTOMER SERVICE
Coordinate and conduct meetings with the public, coworkers, or other stakeholders; gather information; and discuss the purpose and content of regulations, bulletins, and other procedural guidance related to Human Services. Provide appropriate responses to inquiries and refer individuals to the appropriate area for assistance as necessary.
Levels of PerformanceSelect the "Level of Performance" which best describes your claim.

• A. I have experience conducting meetings, answering inquiries, AND providing procedural guidance RELATED TO HUMAN SERVICES.
• B. I have experience coordinating meetings, answering inquiries, and providing procedural guidance NOT RELATED TO HUMAN SERVICES.
• C. I have experience conducting meetings OR answering inquiries RELATED TO HUMAN SERVICES.
• D. I have experience providing customer service by answering inquiries or providing information.
• E. I have NO experience or training related to this work behavior.

08
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, typ...