Human Resources General - Bilingual

Total Package HR is looking for a Bilingual Human Resources Generalist to join our ever-growing team. In this role, you will have the opportunity to learn and grow with a fast-paced, fun, HR consulting and services firm. This is a role for someone passionate about the work they do, someone with strong critical thinking skills, and someone who is detail oriented. To join and be successful on our team you must be aligned with our Company’s values.

Our compensation package includes medical, dental, vision and life insurance; paid vacation, sick time, and holidays; 401k Safe Harbor retirement plan; a flexible, dynamic, and fun small team environment; professional development allowances and opportunities; work from home options; and an opportunity to learn and grow through ownership of your role and empowerment with the company.

What we value:Our commitment to our clients is to serve as an integrated partner where we are viewed as a seamless extension of their team. We pride ourselves on being responsive. Many HR matters can’t wait, and we get that, so we’ve built a team that understands how to operate with a sense of urgency, while also being mindful that reacting is different than responding. We truly work hard, and we also value being real and telling it how it is. That’s not to say we lack polish and diplomacy, but we’ll never tell a client what they want to hear if that’s not what they need to hear. And finally, we like to have fun. HR isn’t always viewed as fun, but we love what we do, and we incorporate our personalities and love for HR in our work every day.

Position Summary

Live the TPHR Values each day in all that you do for TPHR and our clients.

• Take ownership of everything you touch.
• Be proactive, forward-thinking, and question everything in a positive, inquisitive manner.
• Give your full attention to your work each and every workday.
• Anticipate challenges, push back, and alternative perspectives.
• Collaborate and communicate daily with the team regarding client matters and other relevant topics.
• Know when to escalate matters to the appropriate resource.
• Do not make assumptions.
• Know that bad news doesn’t get better with time; when mistakes happen, urgently communicate such to your leaders.
• Always use the TPHR established tools, techniques, and methods (e.g., SOPs, Teams, LastPass, etc.).
• Keep SOPs and TPHR Continuity Binder updated in real-time.
• Avoid conflicts and seek clarity when uncertain.
• Practice what we preach.
• Always do the right thing when no one is looking.

Work side-by-side with our HRBPs to support your assigned Total Package clients.

• Serve as the first point, and in some cases the main point, of contact for client leadership and client employee requests. This includes supporting overall company responsiveness to the request, flagging emails for the appropriate team member to process and helping to ensure the matter is resolved and closed out.
• Receive and respond to company correspondence via phone and other communication channels.
• Assist the HRBP in managing clients’ Compliance Calendar and SOP – keeping both front of mind at all times and ensuring all actions are completed on time.
• Know how to use the appropriate resources to solve problems and show leadership abilities to drive timely execution of all duties.
• Employee Relations: Use your knowledge and expertise to know when information indicates a potential issue. Respond quickly and escalate urgent matters to HRBP. At times, lead workplace investigations and with escalated issues, provide support as needed.
• Assist the HRBP with the management of employee Leave of Absences. Take lead on parts of this process and expand knowledge and abilities in this area.
• Provide support through strategic planning & abilities: compiling agendas (knowing what to bring to the client and when), looking ahead and planning for client needs, leading and co-leading internal and external client meetings.
• HRIS upkeep.
• Employee onboarding: administering onboarding, background checks, certification verification, etc.
• Employee offboarding: coordinating logistics for the final paycheck, generating termination packet, etc.
• Track regulatory compliance such as completion of Harassment Training and alike.
• Track Performance Management activities. Additionally, provide support to client management in this area.
• Maintain client personnel files in real-time (e.g., all filing should be done at least once per week).
• Create reports and provide data to client ad-hock, or on a regular schedule.
• Assist with routine audit tasks and ensure any missing items are correct/resolved: required training completions, I-9s, client-specific certifications, etc.
• Ensure all client requests are responded to the same day, or first thing the following day when requests come in late in the day.
• Support management with various administrative tasks including, but not limited to scheduling, taking meeting minutes, proofreading, documentation preparation, and responding to general business inquiries.
• Maintain up-to-date knowledge of employment laws and best practices for all locations in which you have clients operating.
• Monitor all time spent on clients:
• Ensure value is being provided to clients, time is not wasted, and we are managing to budget for Total Package clients.
• Know when to push through conversations for efficiency, when to pick up the phone to stop email exchanges that are not concluding, and when to allow clients space to work through the situation, always giving the client the time needed but never losing track that we have a finite amount of time in all of our days.
• May participate in recruiting activities for clients.
• Cross-train on your peers’ job duties; understand how your regular duties and those of your peers overlap and come together; ensure nothing is dropped or lost in the intersection of these duties.
• Will be assigned projects and other duties as a normal course of business. Some for Total Package clients, some for On-Demand clients, and some for general TPHR business operations.
• Additional duties will be assigned as needed.

Qualifications - Experience, Education & Certifications

• Bilingual in Spanish, required
• Bachelor’s degree in Business Administration, Business Management, or related field, strongly preferred. High School diploma or GED required.
• Minimum of four (4) progressive years HR experience required.
• Intermediate to advanced computer skills including proficiency with MS Office Suite, Video Conferencing Tools (e.g. Zoom), and the ability to quickly learn new programs.
• Excellent communication skills – written and verbal.
• Professional, responsive, and welcoming customer service skills.
• Ability to exercise good judgment to handle confidential and sensitive personnel matters.
• Ability to work autonomously and as a team member.
• Focused and organized.
• Self-driven and can GSD.
• Possesses a growth mindset.
• Reliable and honest with a strong work ethic.

Physical Requirements & Working Conditions

The majority of work is performed in an indoor office setting and/or home office. You must follow all TPHR policies on safety and ergonomics as outlined in TPHR policy. You are expected to inquire about safety and ergonomics when uncertain or entering a new work environment where hazards may be present.

You must be able to sit at and navigate a computer workstation for up to eight hours per day.

You may be required to travel locally to visit clients, attend meetings, etc., and on occasion, you may be asked to travel out of town.

All TPHR employees are responsible for contributing to a safe and pleasant work environment at all times.