Human Resources Assistant/Generalist

Our Culture: Why work with us?

Joining Outer Cape Health Services isn't just about taking on a new role; it's about embracing a mission that goes beyond the day-to-day. Here, you become part of a dedicated team committed to safeguarding and nurturing invaluable community health resources. Our ethos is built on creating a vibrant and inclusive workplace where every team member is valued and recognized for their unique contributions.

Who We Are :

Our mission is to provide a full range of primary health care and supportive social services that promote the health and well-being of all who live in or visit the ten outermost towns of Cape Cod.

OCHS now cares for more than 18,000 patients annually, and no one is denied access to services due to an inability to pay. Founded in 1987 through the merger of Health Associates of Provincetown (established in 1972) and the AIM Medical Center in Wellfleet (established in 1966), Outer Cape Health has a long history of successful growth and expansion in pursuit of this mission. As a Patient-Centered Medical Home, OCHS holds itself to the highest standards. Ensuring patients have access to care when they need it and request it, and validating that staff are working at the top of their licensures, are foundations of this model.

Our Core Competencies:

At Outer Cape Health Services, our core competencies are the foundation upon which our organization is built, guiding us in our mission to deliver exceptional health services to our communities. Our focus on fostering teamwork ensures that we operate as a cohesive unit, valuing each member's contribution and working synergistically towards common goals. Integrity and honesty stand at the heart of everything we do, creating a culture of trust and respect among our team and the communities we serve. Embracing technology, we continually seek innovative solutions to enhance our services and operations. Finally, being patient-centered, we prioritize the needs and well-being of those we serve, striving to exceed expectations and make a meaningful difference in their lives.

A day in the life of this role:

Reporting to the head of Human Resources, the HR Assistant/Generalist is responsible for supporting the other HR Business Partners and for helping provide first-class customer service to the employees of OCHS in addition to acting as the primary HR contact for a few smaller departments' staff, to answer employee questions and address any concerns via in-person meetings, telephone or email. Responsible for benefits admin, compensation, recruiting (backup) employee relations, orientations, terminations, offboarding, mgmt coaching & counseling for this smaller group of employees.

Summary of duties:

• Assist HR Business Partners with the administration of benefits and leaves
• Prepares reports, filings and documents as needed including HIRD and EEO-1 reports;
• Assist with open enrollment for benefits, prepares open enrollment benefit materials and literature
• Working with the HR Director, oversee the retirement plan including periodically check for maxing out on contributions, scheduling education and work on annual testing for the retirement plan
• Plan, participate in, conduct, and evaluate special projects as needed
• Conduct surveys and performs research on administrative and Human Resources problems or issues;
• Prepare and distribute HR newsletters.
• Prepare transition emails for organization each week showing the comings and goings of staff
• Creation of employee identification badges as needed.
• Maintain and update the telephone directory on a monthly basis and distributes to all staff
• Assist with duties associated with new employee, intern, or residents. Including but not limited to conducting reference checks, confirming education, and setting-up new hire orientation.
• Maintain Human Resources records by updating employee records and scanning documents into employee records.
• Assist Recruiter with references and scheduling of interviews for managers/supervisors
• Coordinate on internships, insuring contracts with schools and compliance coordination

• Act as the day-to-day contact for HR for the employees in the assigned business units
• Support supervisors regarding Human Resources-related issues, needs and services; counsels employees on Human Resources programs, policies and processes; explains programs provisions, procedures, and eligibility requirements; and assists employees with forms and Human Resources documents;
• With HR Director or Business Partner assistance, advise management in appropriate resolution of employee relations issues;
• Respond to employee questions, concerns and complaints.
• Make changes in our payroll system, Paycom, for employee changes, set up, and termination. Work with Payroll to ensure the follow of information and communication is accurate and timely.
• Respond to inquiries regarding policies, procedures and programs.
• Interpret Human Resources policies and procedures with regard to benefits; educates employees and managers on policy and legal compliance regarding leaves of absence;
• Coordinate with recruiter for open positions within business unit and back-up, when needed, for recruiting

• Keep records of benefit plans participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, terminations, and employee statistics for government reporting;
• Manage employee's leave of absences. Meet with employees to explain leaves and answer questions, track dates and process paperwork for the leave and for payroll
• Complete employment verifications and provide letters for current and former employees. Complete paperwork for HRSA loans and PSLF and any other loans.
• Collect and track employee performance reviews. Provide feedback to managers and assist in training managers on completing and communicating reviews.
• Conduct exit interviews and investigates general Human Resources problems/questions/issues such as turnover, workplace injuries, morale, etc.
• Oversee and manage the administration of multi-tiered employee benefits programs, including plans such as retirement, health, dental, life, vision, short- and long-term disability, deferred compensation, and employee assistance for assigned employee units.
• Work with Finance to ensure accurate and timely payroll, information, reports, payments, concerning employee benefits and regulatory filings;
• Assist with audits as needed.
• Travel to all three sites, as required
• Other duties as assigned

Work environment:

• The functions of this role are conducted in an office environment and clinical environment.

Hours of Work

• This role is paid on salaried basis.
• Travel to all three sites, as required

What we need from you:

• High school degree required, Bachelor's degree preferred
• 1 - 3 years office experience required HR experience a plus
• Experience with Paycom helpful
• Demonstrated proficiency with MS Office applications especially Word, Excel, and PowerPoint
• Demonstrated ability to appropriately handle and manage confidential and highly sensitive information and communication
• Proven excellent customer service
• Must be able to communicate with employees as well as all levels of management clearly and professionally
• High attention to detail with a personalized touch
• Ability to work independently with minimal direction
• Proactive, passionate, and responsive
• Ability to multi-task and appropriately prioritize tasks
• Must handle confidential information in a professional manner
• Reliable transportation to travel to OCHS sites and work events

AAP/EEO StatementOuter Cape Health Services is committed to a firm policy in favor of equal employment opportunity and will abide by all applicable state and federal regulations by not discriminating against any applicant or employee on the basis of race, religion, color, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity and expression, disability or veteran status. Our commitment to equal employment opportunities shall include employment, upgrading, promotion, demotion, transfer, leaves or other absences from work, layoff, compensation and benefits, selection for training or other education, professional opportunities and conflict resolution.

It is also the policy of OCHS to take affirmative action to employ and to advance in employment, all persons regardless of their status as woman, minority or individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.

Please inform us of any necessary accommodations required during the application process and/or at any time during employment.