Address
Form of workThis position performs scheduling of therapy and clinic appointments, including maintaining waitlists, acquiring insurance authorization for OT, PT and ST services and/or the therapy clinics.
Minimum Education
High School Diploma or GED High school level of knowledge required. (Required)
Minimum Work Experience
2 years Prior clerical experience in a health care environment. (Required)
Required Skills/Knowledge
1. Medical Terminology use and understanding is required, CPT/ICD Coding is preferred
2. Working knowledge of medical and private insurance procedures.
3. Proficient with hospital computer programs.
4. Insurance Terminology use and understanding
5. Professional telephone manners
6. Strong organizational skills
7. Knowledge/experience of computer systems including, but not limited to, Windows, Microsoft Outlook, Excel and Word programs
8. Ability to prioritize and manage multiple tasks with efficiency
9. Perform other duties as required including cross training for patient registration
10. Demonstrate working knowledge of SharePoint, and eClinical Works (eCW) or other EMR
Job Functions
- 1. Obtain insurance authorizations for appointments (types listed below)
- 2. Obtain physician orders for services to be provided
- 3. Maintain patient waitlist
- 4. Manage and maintain schedule for all vendors/orthotists/therapists/licensed practitioners and distribute schedules accordingly
- 5. Schedule all appointments and provide accurate schedule updates to supervisor as per established productivity guidelines for program including: AT (full team evaluations, AAC evaluations and trainings, power mobility evaluations and trainings), OPED (DME/orthotics), serial casting, UE/LE custom splinting, OT, PT and ST, and feeding and swallowing clinic appointments
- 6. Communicate with hospital's case management, social workers and management team on status of cases as appropriate.
- 7. Answer phones, return phone calls within timely manner, within one business day
- 8. Communicate with hospital's case management, social workers and management team on status of cases as appropriate.
- 9. Accurately create reports as requested.
- 10. Work with Program Manager and Therapist to address any customer service concerns
Organizational Accountabilities
Organizational Accountabilities (Staff)
Employee Excellence
- Demonstrates understanding of quality of service and collaborates with co-workers to ensure excellence standard is achieved
- Innovates through improvement of care and/or efficiency of operational processes.
- Dedicated to a standard of performance excellence and high quality
All In
- Embraces changes/improvements and actively participates in the implementation of new/improved programs, technology, new equipment, systems and resources that promote quality of care, safety and efficiency
- Identifies, prioritizes and selects alternative solutions to determine best outcome
Action Oriented
- Maintains a high level of activity/productivity, meeting deadlines and appropriately prioritizing tasks to meet business demands
- Anticipates problems and attempts to solve before they develop
Supervisory Responsibilities
- None
Blood Borne Pathogen Exposure
- Category III: Job does not involve exposure to blood, body fluids, non-intact skin or tissue specimens. Incumbent does not perform or help in emergency medical care or first aid as a part of his/her job.
Protected Health Information Access Level
- Level IV - Full Access Incumbents in this job may access any protected health information associated to a customer's needs, the service(s) rendered and the position's functions.
Working Environment
- This job operates in a hospital or office environment.
Physical Requirements
Travel Requirements
- This is a full-time, regular position working standard and extended hours.
