Hr Transformation: Service Delivery Manager (Content Lead)

Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description

Following a hybrid schedule out of our global headquarters in Chicago (USA), the Service Delivery Manager (Content Lead) will be responsible for leading the EEP Portal content development for the Employee Experience Platform (HR Portal) which will provide employees around the world with useful content that will enhance the employee experience by making HR information accessible and easy to understand. They will be developing content for use by employees, managers, and global people that will be maintained on the HR Portal and Knowledge base.

Key Responsibilities:

• Act as a thought leader for overall HR portal content strategy as part of global EEP design
• Define governance process including managing content submissions and changes, including developing a queue for content received after the agreed to submission period(s) and establishing prioritization criteria
• Operate as the lead for Portal Content submission with the 3rd party vendor, including understanding the vendors tools and processes
• Lead creation of style guides or suggest changes to ensure content is consistent and clear, based on McDonald’s current practices
• Curation/development of HR information, policies, and content for use by employees, managers, and global people
• Work with global markets to define their content needs and localize where necessary
• Optimize articles for SEO and accessibility
• Ensure written content is engaging for other assets as applicable
• Identify gaps in portal content and recommend new topics
• Coordinate with all global content SMEs to ensure development of content in line with project timelines and design requirements
• Edit content to ensure voice, grammar and style is on point
• Create and schedule posts for multiple social media channels
• Stay up to date on industry trends to support content development
• Distill complex concepts and language into content that is easily understood
• Work closely with internal stakeholders to ensure alignment and consistency in messaging, branding and style

Qualifications

• Proven experience developing content for internal and/or external HR knowledge databases or repositories on a global scale
• Knowledge Management, Communications, and/or process improvement background focused on user experience and adoption
• Broad HR functional knowledge with an understanding of employee and manager HR-related needs
• Creating, editing, and maintaining documents used by employee for guidance (e.g., playbooks and wikis) for a variety of user types (e.g., crew, staff, executives)
• Able to describe complicated processes and tasks succinctly
• Experience with content management tool is a plus

Additional Information

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.