HR Technology Operations Manager

See yourself at Twilio

Join the team as Twilio’s next People Technology Operations Manager.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

The HR technology team at Twilio is undergoing a process to improve efficiency and process, streamline the technology stack, and embrace agile working methodologies to uplift the team and products we deliver. 

People Technology Operations Manager is an individual contributor role which will play a key role in establishing and supporting the HRTech roadmap by enabling an Agile way of working. The ideal candidate will effectively create the environment to frequently deliver high-value / high-quality programs, improve collaboration, remove impediments, limit team distractions, and introduce new practices to drive efficiency, continuous improvement, and innovation. They will also work closely with HR Technology leadership to ensure accountability of budgets and vendor contracts. 

Responsibilities

In this role, you’ll:

• Support adoption and consistent use of Agile techniques, tools, and standard practices to deliver advise teams, establish standards, improve communication, and support product owners

• Drive and lead standups, roadmap reviews, and assist team leaders with their project execution plans. 

• Establish and run consistent ways of working for the team through the project lifecycle: intake, reviews, prioritization, change management, go live, and support/maintenance.

• Work to drive process improvements within the team and with key stakeholders (People CoEs, IT, etc).

• Create the environment to frequently deliver high-value / high-quality programs, improve collaboration, remove impediments, limit team distractions, and introduce new practices to drive efficiency, continuous improvement, and innovation

• Serve as “Scrum Master” to multiple People Technology Sprint Teams supporting team members in applying Agile practices, frameworks, techniques, and behaviors to execute effectively and with quality

• Support the HR Technology operations function including strategy initiatives, process optimization, internal business reviews, and budget forecasting

• Leverage Operations Experience and Project Management skill set to help the team define work to be done (story writing), acceptance criteria, schedule/timing, effort estimates (pointing), and sprint plans

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Technically savvy and experience with various communication tools such as Slack, G-Suite, and ServiceNow

• Minimum 5+ years of operations and/or project management experience 

• Working cross-functionally and cross-regionally, experience managing and influencing teams or roles who do not report directly to you

• Demonstrated communication skills in both oral and written formats to increase understanding regardless of audiences, technical abilities, or status within the organization

• Proven ability to analyze technical information, evaluate products, services and vendors, and make recommendations based on goals of project and organization

• Ability to plan and organize time to be successful in environment of multiple deadlines and interruptions

• Must be able to motivate others and reach success through their accomplishments

• Must be able to respond and adjust to dynamic requirements, processes, and resources

Desired:

• Previous experience as a project manager at a technology company. 

• Experience with core HR Tech tools: Workday, ServiceNow, Greenhouse, JIRA, Eightfold.  Familiarity with common Talent Lifecycle tools like Gem, Cornerstone, Starred, and HackerRank, etc is a plus

Location

This role will be remote based in the U.S. but is not eligible for hire in CA, WA,NY,NJ,PA, or CT.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $102,160.00-$127,700.00

• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.