Hr Customer Service Agent

Are you an HR Customer Service Agent who is looking to join one of the top companies within the Manufacturing industry?

Are you looking to further your career and grow?

Do you have experience in HR support or Customer Service roles?

If you answered yes to those three questions, then apply today!

Acara Solutions is seeking multiple highly qualified candidates to work Onsite with our client in Orlando, FL. Interested?

Here's what you'd do:

• This role provides front-line HR support and information to HR, managers, and employees on basic to complex HR topics with an emphasis on payroll.
• Tasks will include answering calls, responding to e-mails, listening to requests, retrieving information, relaying responses to customers via phone, fax, or e-mail using the available technology at their disposal, and performing all administrative tasks associated with completion.
• The role involves using decision-support tools to answer questions or process HR transactions, as well as solving problems that are sometimes unstructured and that may require reliance on conceptual thinking.
• In addition, a broad knowledge of client products and services would be expected.
• These positions are expected to contribute to and deliver business processes with service excellence.
• Answer calls, emails, and inquiries on a variety of HR topics, with a focus on payroll.
• Research and retrieve information using company resources and case management systems.
• Communicate clearly and concisely with diverse stakeholders via phone, email, and other channels.
• Maintain accurate records of all customer interactions and transactions per HR policies.
• Proactively identify and propose solutions to improve customer satisfaction and operational efficiency.
• Utilize decision-support tools to process HR transactions and analyze data.

Here's what you'll get:

• Pay: $20.00 / Hourly.
• Hours: 8/40-1st Shift 9:00-6:00 PM
• Length: 11 Months (Perm Possible)

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier provider of recruiting and workforce solutions—we help companies compete for talent. With a legacy of experience in a variety of industries around the world, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED.
• Minimum of 2 years experience in an HR support or Customer Service role.

• Excellent communication and interpersonal skills, with the ability to build rapport and trust.
• Experience with payroll processes and knowledge of HR Policies and procedures.
• Strong analytical and problem-solving skills, with the ability to think critically and independently.
• Proficient in Microsoft Office Suite and related technologies.
• Ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment.
• Spanish fluency.
• Collaborate effectively with team members to foster a positive and productive environment.
• Continuously learn and grow your HR knowledge and skills.
• Apply knowledge of HR procedures to independently solve problems and answer questions.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.