Hr Business Partner Human Resources

JOB TITLE:

Human ResourcesBusiness Partner

REPORTS TO:

SVP, Global Human Resources

DEPARTMENT:

Human Resources

LOCATION:

Baltimore, MD (Hybrid - partly in office and partly at home)

JOB OVERVIEW

This role will partner with operation business leaders to develop and execute HR strategies focused on talent management, organizational effectiveness, workforce planning, and employee engagement. In addition, they will support programs that run across the broader HR team.

Success in this role will require influential partnership with middle and senior management within the organization to execute the HR strategies that foster organizational and people effectiveness. The individual in this role must understand business priorities and translate them into an HR agenda that supports the business as it grows. Reports to SVP of Global HR.

COMPANY BACKGROUND

Prometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.
Location:  7941 Corporate Drive, Nottingham, MD 21236

RESPONSIBILITIES

• Understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of HR within the company.
• Operate with autonomy and discretion.
• Successfully monitor the "pulse" of the employees to ensure a high level of employee engagement.
• Support a client group across the US environment that has multiple shifts and a significant staffing ramp during our seasonal peaks.
• Partner with leaders to ensure HR practices are compliant in the states in which we operate. 
• Collaborate with leaders and HR team to design, implement, revise processes (i.e., onboarding, employee changes, performance reviews).
• Manage and guide resolution on a variety of complex employee relations matters including disciplinary actions and investigations.
• Partner with leaders to complete periodic and annual performance reviews and work with leaders to create and implement development plans for low performers, high performers, and critical roles.
• Collaborate with HR leadership and legal counsel as needed to address legal, complex, or highly sensitive issues. Assist with EEOC investigations.
• Review and recommend compensation for employees to ensure internal equity and external market competitiveness. 
• Provide guidance and input on business unit restructures, workforce planning, and succession planning.
• Advocate for our company culture and ensure culture is central in the choices we make, and the advice HR provides to the company.
• Partner with outside consult to complete Affirmative Action Plan

QUALIFICATION REQUIREMENTS

EDUCATION

• Bachelor's Degree preferred.
• 3+ years of Human Resources generalist experience

EXPERIENCE

• Experience in a call center, distribution center, or retail environment
• Demonstrate experience managing and leading employees.
• Human Resources experience supporting 500 or more associates.
• Ability to gain the trust and respect of business leaders and managers. Must, therefore, be an approachable and engaging individual that employees are comfortable forwarding concerns to and seeking advice from. 
• Proven ability to facilitate, persuade, influence and build credibility with all levels and all functions.

   Knowledge of:

• Strong working knowledge of applicable employment laws and regulations
• Microsoft Office

SKILLS

• Proficiency with HRIS and ATS Systems

PHYSICAL JOB REQUIREMENTS

• N/A

Prometric is an equal opportunity employer: disability/veteran