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SalaryAdecco is currently assisting a local Client, recruiting for a HR associate Candidate in Plano, TX. The client is looking for an upbeat, energetic person who naturally goes above and beyond. For instant consideration for this position, Apply Now!
Responsibilities:
The Human Resources Associate is a member of the HR Shared Services call center and is responsible for providing customer service to employees, managers and the HR community in response to inquiries related to a broad range of HR related topics, including but not limited to: HR policy, time and labor, benefits and performance management.
Responsibilities Resolves questions received via various channel support streams including but not limited to phone, email and helpdesk tickets; logs all calls and chats requiring further research, follow up, and/or action.
Provides superior customer service to all employees by promptly responding to employee and vendor inquiries within Service Level Agreement (SLA) guidelines.
Processes and maintains routine HR transactions in HR information systems and databases, collecting required backup documentation as needed; retains documents in document retention systems.
Performs administrative tasks, including processing lifecycle transactions such as unemployment claims, HR Forms, Verification of Employment, offboarding letters, etc. .
Perform quality assurance reviews on electronic and manual transactions. Escalates more complex inquiries and issues to the HR Shared Services Supervisor or the appropriate Center of Excellent (COE) team or team member.
Qualifications:
High School Diploma required; Advanced education in Human Resources or other applicable field of study preferred.
Some experience in Human Resources or experience working in a call center environment strongly preferred. Must have the ability to handle diverse employee issues and data in a confidential and sensitive manner.
Excellent administrative, organizational and interpersonal skills, with the ability to remain positive under pressure. Effective research, problem solving, and follow through skills.
Process driven and solution oriented. Must be able to work flexible and additional hours as necessary.
Pay Details: $22.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
