Hpc Field Support Technician/Engineer

Technology Resource Experts, LLC is looking for an experienced HPC Hardware Technician to join their rapidly growing team!
Description

• Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues.
• Maintains a high level of customer satisfaction by clarifying customer needs and communicating the needs to HPE.
• Responsible for hardware support deliverables and acts as collaborator with the ASM for the technical deliverables.
• Performs all types of hardware related tasks including installation, configuration, proactive (firmware), and break fix.
• Will escalate issues as needed to HPE account and according to established procedures.
• Integrate technical knowledge and business understanding to create solutions for customers.
• Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents
• Identify potential escalations and alert management proactively
• Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
• Apply HPE solutions to meet moderately complex customer needs within area(s) of technical responsibility
• Balance internal needs with customer needs within defined parameters.
• May identify additional services that could lead to future service revenue growth.
• Build strong relationship with management in assigned accounts.

Skill Requirements

• 3-5 years work experience in hardware repair
• Technical skills to investigate and resolve complex problems
• Able to clearly document processes and procedures with a focus toward mentoring and knowledge sharing
• Thorough knowledge of administrative or technical practices Proficient Field Technical Support skill set.
• Knowledge of assigned company hardware system platforms.
• Familiar with networking and all supported operating system platforms (i.e. company- Linux, etc.)
• Knowledge of High Performance Computing Environments
• Familiarity with Lustre file systems
• Knowledge of high availability system environments.
• Strong communication skills both verbal and written.
• Strong Customer relationship building skills Ability to manage complex Customer problems.
• Ability to perform while under high-pressure situations.

Qualifications
An active Top Secret clearance is required. 
Security+ certification is required.
Linux+ certification is preferred.
Minimum Vocational/Diploma/ Associate Degree (technical field) with 3-5 years of working experience in related fields or Degree holder with 2-4 years relevant working experience.
Technology Resource Experts, LLC offers the very best compensation packages and the flexibility to let our employees decide what’s most important to them. No vesting schedule, no annual requirements for perks — we believe you should have the freedom to choose the benefits that work best in your life.
Employee Freedom of Choice
Our focus is on people first. We offer comprehensive and flexible compensation packages that match the best the industry has to offer and can be customized to fit your needs.
Our Benefits:

• 100% company-paid health, dental, and vision premiums
• Automatic company contributed Health Savings Account (HSA) up to $3,200 for families
• Up to 7 weeks of Paid Time Off (PTO) with no accrual 
• Automatic 401k Investment
• Paid 11 Federal Holidays
• BlueCross BlueShield Health Insurance
• Tuition/Training Reimbursement
• Access to Ravensseason tickets in club level
• Company-paid golf events for your time and course fees