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Form of work
SalaryThe Product Support Technician is responsible preparing customers to convert from one credit card processor to another. You will help the customer understand the differences between credit card processors, identify hardware requirements, complete the conversion and provide support post-conversion.
Essential Functions:
Illustrative duties may include, but are not restricted to, one or more of the following:
- Complete all AMS EMV conversions including consultation, hardware ordering, prep, hardware installation, media and merchant change
- Work with the Migration Team to schedule any necessary Token Transfer imports related to merchant changes
- Schedule and complete Card Connect merchant conversions
- Assist with building processes for onboarding new credit card processors
- Works with the Knowledge Center and R&D to escalate and resolve merchant services issues.
- Performs all other duties as assigned by Management.
Qualifications and Requirements:
- Education: Vocational or technical training is a plus.
- Computer Skills: Demonstrated proficiency in Microsoft Office applications, technical aptitude.
- Other Requirements: Strong Customer Service skills and ability to execute a project plan.
- Flexible Scheduling: Ability to work flexible hours, such as a split shift, to accommodate for customers’ operating schedules. (EX: ½ day AM in the office and ½ day PM work from home)
- Self-Manage: Ability to manage workload, determine PM workload requirements and communicate schedule.
- Work Remotely: Access to complete PM work from an offsite location.
Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and sustainability worldwide.
Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and environmental, social, and governance (ESG). Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares. We offer flexible remote and in-person, open-space work options.
"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."
