Job Description
- Responsible for day-to-day client scheduling and delivery of home ownership counseling and education in credit counseling, financial capacity building, pre-purchase, delinquency, and foreclosure prevention counseling.
- Recruit program participants and assist with community resources and scheduling appointments
- Assist with and facilitate on-site and off-site housing fairs and events.
- Provides clients with information on all aspects of homeownership from pre-purchasing requirements to foreclosure prevention and rental, with a heavy focus on financial coaching.
- Perform on-going case management to provide service and problem-solving assistance
- Available to clients throughout the entire counseling process to address any problems and/or answer any questions.
- Maintains client files and program records according to all contractual and grant requirements. Create and ensure completion of a client’s file per organizational and HUD guidelines.
- Create an Action Plan that supports and builds client’s financial capacity and improves their housing status.
- Manage data integrity and governance in the Counselor MPACT PRO, Salesforce, and other required database systems.
- Build relationships with lenders, realtors, and other professionals to develop referral sources.
- Attends and participates in educational housing programs; maintains essential job skills and core competencies.
- Must be willing to attend 30 hours of continuing education towards recertification every 3 years.
- Must be willing to conduct workshops, seminars, and one-on-one coaching activities. Participate and facilitate group education workshops in accordance with U.S. HUD standards. (some evenings and Saturdays).
- Process and prepares timely reports on clients for periodic outcome reviews and program audits for ENH staff and funders as required.
- Attend and participate in required staff meetings.
- Performs other duties/special projects as assigned.
- occasional travels for outreach activities, training, and program registration events
Requirements:
- A bachelor’s degree from an accredited college or university and/or a minimum of 2 to 4 years of equivalent experience and training in a related field. Certifications in foreclosure prevention, homeownership counseling, financial capability and rental housing counseling are a plus.
- Written and oral fluency in English/Spanish required;
- HUD Housing Counseling Certification- Certifications in the areas of Pre-Purchase Counseling and Homeownership Education is a PLUS.
- Proficiency in Microsoft Word, PowerPoint, Excel and database software applications. Exceptional attention to detail and data verification.
- Ability to work in a dynamic and fast-paced environment and execution of work with a sense of urgency.
- Accountability for work and have a high level of professional and personal integrity. Trustworthiness with knowledge of confidential client and funding information.
- Excellent oral and written communication skills.
- Demonstrate ability to collaborate and communicate effectively in a team setting
- Ability and opportunity to work flexible hours
- Access to transportation and ability to work Saturdays required
- Demonstrated commitment to social justice and sensitivity to challenges of the immigrant community
- The position requires acquiring HUD certification within 6 months after the hiring date.
- Compensation range: $48,000 - $50,000 based on experience. The compensation range will go up to $50,000 after acquiring HUD certification
- Work / life integration
- Generous paid time off
- 12 accrued sick days per year
- 3 personal days
- Paid birthday off
- 8 paid holidays, including Juneteenth
- In addition to above paid holidays, paid week off between Christmas Eve and New Year’s Day
- Vacation
- Year 1 = 8 days
- Year 2 = 13 days
- Year 3 + = 20 days
- Access to alternative and flexible work schedules and personal leave, where possible
- Two-weeks fully paid Parental Leave, for eligible employees
- Time off for school conferences and activities as well as bereavement leave
- Professional Development
- Employer-sponsored learning and development programs
- Paid day off annually for personal professional development
- Tuition Assistance & Debt Relief Program, as budget allows
- DEI Council-sponsored education and engagement series
- Wellness support
- Employee Assistance Program
- Yoga, Zumba and Book Club, when onsite
About Erie Neighborhood House:
Since 1870, Erie Neighborhood House has provided the most comprehensive support immigrant and low-income families in Chicago need to thrive and has constantly evolved to meet their needs. Today, Erie House is a modern social services nonprofit with programming and resources for children & youth, mental health & community wellness, adult education & training, legal services, and more.