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SalaryWe are looking for a Full-Time Night Auditor to serve as our guest's first point of contact and manage all aspects of their accommodation. This is an overnight position - hours are typically 11p - 7am, days of the week will be Tuesday - Saturday. Night Auditor responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, your outgoing, friendly personality will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Manage the night audit closing process
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
Job Type: Full-time
Pay: From $16.50 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- Overnight shift
- Weekends as needed
Work setting:
- In-person
Experience:
- Hotel Night Audit: 2 years (Required)
Shift availability:
- Overnight Shift (Required)
Work Location: In person
