Address
Form of work
SalarySummary
Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest.
Job Duties
- Cleans drink and vending machines and all surrounding areas.
- Empties all trash receptacles and ashtrays in corridors and public areas.
- Cleans all outside area walkways; sweeps stairways and landings; cleans railings and washes all EXIT doors.
- Cleans public restrooms.
- Washes windows as per schedule. (Using Housekeeper’s Report Form, sets schedule for window cleaning using dates as record.)
- Cleans elevators, tracks, chrome, and stainless steel at each landing.
- Spot-cleans walls and doors; removes cobwebs; cleans fire extinguisher areas.
- Wipes baseboards, railings, telephones, walls, vending areas, exit doors.
- Collects soiled linen from Room Attendant carts and delivers to area assigned.
- Vacuums all inside corridors and shampoos carpets.
- Assists in keeping all storage areas and linen rooms clean. Assists Housekeeper in checking supplies, opening cartons, and placing supplies neatly on shelves.
- Assists in making beds and cleaning rooms (flips mattresses periodically when necessary), as instructed by Housekeeper.
- Delivers room service and picks up room service trays when needed, where applicable.
- Delivers cribs and rollaway beds to guest rooms.
- Patrols pool area – cleans tables, empties garbage, removes used towels and replaces as necessary, cleans workout facilities.
- Reports to Housekeeper any necessary information.
- Removes dirty linen.
- Inspects exterior of building including parking lot for trash, empties receptacles, removes cigarette butts.
- Inspects marketing collateral, replacing expired or damaged items.
- Cleans & disinfects lobby bathrooms including: basin, toilet, tile, flooring, and walls using approved cleaning chemicals.
- Cleans mirrors, windows, vent cover, glass doors.
- Reports items that require repair or additional cleaning to the appropriate person/department.
- Restocks housekeeping cart.
- Vacuums hallways.
- Turns in all lost and found articles immediately as per proper procedure.
- Operates a light vacuum cleaner
- Collects soiled linen from Room Attendant carts and delivers to area assigned.
- Collects trash from Room Attendant carts, discarding them in main trash receptacle.
- Assists in making beds and cleaning rooms (flips mattresses periodically when necessary), as instructed by Housekeeper.
- Assists with deep cleaning efforts including moving furniture, shampoo carpets.
- Assists in keeping all storage areas and linen rooms clean. Checks supplies, opening cartons, and placing supplies neatly on shelves.
- Assists engineer with handling items/equipment which require team lifting.
- Additional duties may be added at any time at the discretion of management.
Consistently models the behavior of a ‘Baywood Ambassador’ who:
- Maintains a professional image, including grooming, verbiage, and body language, at all times.
- Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.
- Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.
- Fosters teamwork by offering assistance to others, as needed.
- Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.
- Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.
- Recommends other Baywood properties to our guests, when appropriate.
- Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!
Skills/Qualifications
Educational/Vocational Preparation:
- Some high school education (grade 9) preferred
Additional Skills:
- Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.
- Ability to gain knowledge of applicable franchise standards and procedures.
- Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management
- Ability to read and comprehend manuals
- Ability to positively communicate with guests and co-workers.
- Ability to work within scheduling guidelines.
- Ability to work with minimal or no supervision
- Ability to follow schedule and ability to perform physical labor.
- Ability to read and understand chemical labels, and Safety Data Sheets, Instructions.
- Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment
Physical Demands:
- Walking and Standing: 100%
- Must be able to carry 50 lbs. up to 25 feet.
- Lifting, Push/Pull: 90%
- Ability to lift up to 30 lbs. regularly.
- Must be able to lift 50 lbs. to the waist, chest, and above the head.
- Ability to push housekeeping or laundry cart regularly.
- Sitting: none
- Bending, Stooping, Reaching: 90% (throughout the entire shift).
- Must be able to bend at the knees with up to 50 lbs., standing to an upright position.
- Driving: none
- Traveling: none
Environmental Conditions:
- Inside: Protection from weather conditions, but not necessarily from temperature changes.
- Outside: Some exposure to weather conditions (cleans parking lot), may assist maintenance during inclement weather.
