Houseperson

Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also all includes Medical, Dental, and Vision coverage beginning the first day of the next month, 401K Contribution, paid time off, and so much more!

This position is responsible for cleaning and maintaining public areas, guest room corridors, and office spaces of the Hershey Lodge. Individual may be assigned to service Public areas (Parlor Attendant), or Guest room areas (Houseperson), or a combination of both.

This position participates in the post-offer employment testing program.

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Vacuuming of all public areas, guestroom corridors, and office spaces;*
• Sweeping and mopping floors, vending areas, public stairwells and offices;*
• Maintaining and detailing all dining outlets, bathrooms, and locker areas (inclusive of employee areas);*
• Extracting and shampooing of public areas, guest room and office carpets;*
• High and low dusting and polishing;*
• Collecting trash throughout guest public spaces and offices;*
• Moving and rearranging furniture;*
• Loading and unloading delivery trucks;*
• Delivering clean and dirty linens to and from sleeping floors, linen closets, and main staging areas;*
• Responding to guest requests and delivering amenities to guest rooms;*
• Performing heavy or out-of-reach work for housekeepers in guest rooms;*
• On occasion may be requested to strip linen and/or clean guest rooms;*
• Reporting any damaged or missing items, as well as reporting unsafe conditions;*
• Providing exceptional customer service to Lodge guests;*
• Performing all other duties as may be assigned within the scope of Houseperson

Qualifications:

• Must be at least 18 years of age or older.

Knowledge, Skills, and Abilities:

• Valid driver's license preferred
• Experience operating a scissor lift, extractor/shampooer, high/low speed floor buffer, and power washer, or willing and able to learn;
• Previous housekeeper or houseperson experience a plus;
• Ability to safely operate a company vehicle to transport trash to designated areas on property;
• Ability to multi-task;
• Ability to understand and comply with instructions, both written and verbal;
• Ability to work independently with limited supervision;
• Professional guest attitude, well groomed, and appearance in compliance with Lodge standards;
• Ability to give directions to property rooms/locations;
• Ability to safely use approved chemicals, meeting OSHA standards

Job Demands:

• While performing the duties of this job, the employee is required to:
• Constantly (67% - 100% of the time)
  • Stand, walk and balance
• Frequently (34% - 66%)
  • Lift up to 20 pounds, push up to 75 pounds, carry up to 20 pounds, reach forward, reach overhead, stoop, kneel, crouch, handle objects, grasp and operate controls
• Occasionally (1% to 33%)
  • Lift 21 – 50 pounds, carry 11 – 50 pounds, climb stairs, grasp firmly, and crawl.
• May be required to work in extreme hot or cold conditions;
• Proper footwear to be provided by employee;
• 2nd shift: 3:00 pm -11:00 am. Weekends and holidays required.
• Start times may be modified based on occupancy demands;
• Must be able to work daily and/or weekly overtime when necessary;
• This is a union position and the work schedule will be based on union seniority. Candidates must be able to meet schedule requirements, which will include evenings, weekends and holidays;

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer