Address
Form of workEssential Duties and Responsibilities of a Housekeeping Supervisor
- Supervises housekeeping staff as duties are being performed.
- Supervises the duties and tasks of laundry staff.
- Stocks and maintains supply rooms; orders supplies according to a budget.
- Receives, processes, and handles guest complaints in regard to housekeeping services.
- Ensures that rooms are kept clean and free from hazards.
- Ensures that all common areas are kept clean and free from hazards.
- Organizes all staff during the day and hosts daily stand up meetings.
- Assists guests or patients with questions and basic requests.
- Provides a high level of customer service at all times; remains professional.
- Coach & council housekeeping staff; trains new housekeepers after hire.
- Meets with Hotel manager regularly in order to provide progress reports and address issues.
Required Knowledge, Skills and Abilities
- Understands the principles behind providing excellent customer service to guests.
- Possesses the ability to manage a team of housekeepers effectively.
- Demonstrates organizational skills required for ensuring that tasks are completed in a timely manner.
- Shows basic budgeting skills and the ability to keep cleaning supplies and equipment stocked according to a budget.
- Exhibits the ability to teach others how to do their jobs in a friendly, courteous and effective manner.
- Is able to perform several tasks at the same time.
- Shows basic computer knowledge for the purposes of scheduling, recordkeeping and more.
Education and Experience
No special education is needed outside of a high school diploma or a GED. Previous Housekeeping experience is expected.
Work Environment
A Housekeeping Supervisor is required to perform the same housekeeping tasks as the individuals they supervise, so the work environment fluctuates based upon the types of services being performed. Workweeks are traditionally 32- 40 hours and five days, weekends and holidays, but overtime may become necessary in the event that the workload becomes great.
