Housekeeping Supervisor

Join Hostelling International USA and explore the endless possibilities and perks of being part of our Boston hostel. The Housekeeping Supervisor assumes the responsibility of Quality Inspections, training, documentation and accountability of facility, as it relates to the proper cleaning of all hostel grounds. Position requires desire and flexibility to step in to cover shifts including afternoons, evenings, and weekends.

Responsibilities:

• Create and distribute tasks for housekeeping team
• Check assigned tasks for quality and cleanliness
• Support Housekeeping Manager with administrative tasks and coverage
• Communicate with maintenance and report any issues in the building
• Clean common spaces, kitchens, bathrooms, and rooms as assigned. Includes cleaning walls, floors, mirrors, and windows; dusting paintings, window sills, furniture, counters, and door frames; vacuum, mop, and buff floors as needed.
• Process linens in laundry operation as needed
• Empty trash and clean operations offices on a daily basis
• Clean common restrooms, hallways, kitchens, lounges and lobby areas
• Follow HI Quality Standards and Procedures.
• Maintain proper linen pars, chemicals, and amenity inventories. Conducts inventories as assigned and recommends purchases of products, remaining within budget.
• Conduct monthly and quarterly housekeeping inventories on a timely basis.
• Ensure guest privacy and security.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Conducts department training on a regular basis in conjunction with OSHA and HI Quality Standards, including cleaning techniques and safe use of cleaning products.
• Maintain hostel SDS (Safety Data Sheets) for cleaning chemicals.
• Check all HVAC units in the building and alert Maintenance of any problems.
• Other duties or special projects as assigned by management.

Skills/Qualifications:

• High school diploma or GED and minimum 2 years of housekeeping experience, or equivalent experience
• Ability to speak and understand Spanish
• Leadership skills
• Ability to communicate effectively
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Attention to detail
• Customer service and problem resolution skills
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to multi-task
• Minimum six months of hostel or hotel experience preferred.
• Microsoft Office

FT positions are benefit eligible offering medical, dental, vision, disability, vacation, sick, 403b with company match, and more. New Hire waiting periods apply.

Other PERKS include:

• FREE stays in other HI USA hostels, subject to availability.
• DISCOUNTS on hundreds of brands through our payroll portal.
• TRAINING on the job.
• OPPORTUNITIES for growth within the organization.
• GREAT and friendly work environment. … and more!
  

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands and arms. The employee is frequently required to stand, walk, talk, and hear. The employee is occasionally required to climb or balance.

The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close and peripheral vision, color vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.