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SalaryThe Harborside Inn is now accepting applications for a year-round Housekeeping Supervisor!
This position is located on Martha's Vineyard. Housing assistance may be available.
Located on the harbor in the heart of Edgartown, the Harborside Inn is Martha’s Vineyard’s premier waterfront resort. With 90 guest rooms and luxury hotel amenities, it is the perfect place to vacation in the heart of Edgartown with all the galleries, dining, shops, and nightlife the town has to offer.
Our website:www.theharborsideinn.com
Our careers page: https://theharborsideinn.easyapply.co
Video of Harborside Inn: https://www.youtube.com/watch?v=XxmPPKW0FM4
Anticipated Dates:
This is a new position and may start as soon as possible.
Benefits:
Year-round staff enjoy many benefits. Some benefits available may include:
- Medical, dental, and vision paid for by the company
- Life insurance, short-term disability, and long-term disability paid for by the company
- Paid vacation, sick, and holidays.
Retirement savings plan with company match.
The Housekeeping team plays a key role in our mission to deliver world-class service and products and a memorable vacation experience to everyone who passes through our doors. They ensure every single guest and owner has an enjoyable experience at the Inn. This includes cleaning guest rooms and common areas, maintaining the cleanliness of work areas, replacing room amenities and stocking supplies, self-inspecting one's own work, laundry, and making our guests feel welcome.. The position involves:
Operationally Related:
- Performing all roles within the housekeeping department: room attendant, houseperson, laundry attendant, common areas, etc.
- Supervising housekeeping staff and assisting with training the team.
- Resolving guest concerns and ensuring self and the team provide exceptional service.
- Assists housekeeping manager with hiring, scheduling, administrative tasks, and developing standard operating procedures.
- Conducts shift meetings with the team.
Assisting in other areas of housekeeping and within other departments as needed.
Guest Service Related (ensuring self and team):
- Initiating conversations with guests and owners and making them feel welcome.
- Learning about the area to be able to make recommendations to guests.
- Resolving guest concerns.
- Working well with others to best serve guests.
Taking initiative in finding tasks to work on during slower times and seeking ways to enhance the guest and owner experience.
It Also Involves:
- Arriving to work as scheduled and following the property’s attendance guidelines.
- Attending meetings and training as requested.
- Practicing all safety guidelines of the organization and reporting safety concerns to management.
Adhering to organizational guidelines/policies/expectations as well as federal, state, and local laws, including the property’s confidentiality expectations.
Qualifications:
All of our team members are passionate about guest service and helping others. They initiate conversations, anticipate the needs of others, and interact with others in a courteous and efficient manner. They love being a team player and are detail-oriented as well as flexible/adaptable. They are able to work a flexible work week including nights, weekends, and holidays. They understand maintaining confidentiality is important. This position primarily involves working indoors but could be outdoors at times. Previous cleaning experience is helpful but not required. Position involves lifting and carrying up to 50 pounds and pushing/pulling 20 to 50 pounds. In addition, this position requires the ability to lead others in a manner in line with organizational culture.
The Harborside Inn is an Equal Employment Opportunity employer.
