HOUSEKEEPING SUPERVISOR

The Housekeeping Supervisorat The American Airlines Training & Conference Center is responsible for assisting with the daily operation of the housekeeping department and supports the managers and team members in achieving the highest quality of cleanliness, ensuring that all housekeeping activities are carried out professionally, to standards, and at the highest level of service.

Responsibilities:

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain a professional, warm, and friendly working relationship and promote open lines of communication with managers, team members and other departments.
• Use proper two-way radio and/or cell phone etiquette when communicating with other team members.
• Ensures that all room attendant carts are stocked with proper supplies.
• Ensures that all equipment is distributed to Housepersons and maintained in proper operating order.
• Ensures that all linen closets are stocked.
• Inspects and updates status of all rooms and areas assigned.
• Turns in ready rooms to computer as soon as they become available. Turns in discrepancies with front desk daily before the end of shift.
• Turns in maintenance requests daily.
• Follows up on Room Attendant and Houseperson assignments daily.
• Trains and follows up on Room Attendants and Housepersons.
• Maintains cleanliness and orderly conduct on floors.
• Provides visibility and assistance to guests.
• Assists in cost control and payroll.
• Assists in maintaining supply inventories.
• Recommends changes in operating procedures of the department.
• Perform Lost & Found duties according to hotel standards.
• Perform or assist with cleaning duties as needed.
• Perform other housekeeping duties as requested from management.
• Communicates effectively with the Executive Housekeeper about activities progress and issues if any.

Requirements:

• This position requires a minimum formal education of a high school diploma and one year of job-related experience.
• Previous hotel/resort experience a plus.
• Must be able to read, write and speak English. Bi-lingual skills a plus but not required.
• Must be able to abide by the company appearance standards and compliance with the designated uniform.
• Dedicated to exceeding service standards and providing services and standards to the highest caliber.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Must be able to work variable shift, weekends, holidays, and special events, as needed.
• Must have employment eligibility in the U.S.
• Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.
• Must be able to lift up to 20 lbs. and work the majority of shift on feet.
• Frequently is required to talk or hear.

Comprehensive health benefits after 30 days

• Dental insurance
• Vision insurance
• Health insurance
• Health savings account
• Flexible Spending Account
• Disability insurance
• Life insurance
• Employee Assistance Program

Paid Time off benefits after 90 days

• Paid Personal Days
• Paid Sick Days
• Paid Holidays

Retirement Savings Plans after 6 months

• 401(k) + match
• Roth 401(k)