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Form of workNorthgate Resorts owns and manages the most awarded Camp-Resort portfolio in the Nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.
The Housekeeping Supervisor is responsible for managing the daily operations of our housekeeping department. This is afull-time position and reports to the Office Manager.
DUTIES & RESPONSIBILITIES
The Housekeeping Supervisor is responsible for managing the daily operations of our housekeeping department. This is afull-time position and reports to the Office Manager.
DUTIES & RESPONSIBILITIES
- Clean cabins, restrooms, and other areas
- Inspect cabins and other facilities to ensure cleaning standards are met
- Maintain inventory of housekeeping supplies and equipment
- Maintain SDS and inventory for all chemicals
- Complete required reports on a timely basis
- Schedule staff, monitor payroll and maintain compliance with labor budget
- Collaborate with park and home office departments
- Cross train to assist other departments as needed
- Coordinate and oversee various projects from start to finish
- Respond to guest inquiries using the company’s service recovery guidelines
- Utilize and learn reservation system for daily planning
- Participate in other projects and activities as assigned
EDUCATION/TRAINING/EXPERIENCE
- Housekeeping experience required
- Experience in customer service, hospitality, and management preferred
QUALIFICATIONS/REQUIREMENTS
- Basic computer skills
- Strong organizational, motivational, and leadership skills
- Excellent communication, customer service, and problem-solving skills
- Strong attention to detail, speed, and accuracy
- Ability to multi-task and work in a fast-paced environment
- Strong work ethic and a positive attitude
- Required to work nights, weekends, and holidays
- Work with minimal supervision
ESSENTIAL PHYSICAL DEMANDS
- Able to lift up to 50 lbs
- Must be able to remain in a stationary position
- Regularly move throughout the park
- Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
- Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.
- Constant exposure to outside weather conditions
Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Northgate is also a proud participant of the E-Verify Program.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
