Address
Form of workJob Description
From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.
This is a Full Time position with 1st Shift hours. Weekend availability required.
This position is eligible for full benefits (medical, dental & vision), 401K, DailyPay, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.
SUMMARY
Creating guest’s satisfaction by ensuring the 4-Diamond cleanliness of each guest room.
DAILY RESPONSIBILITIES
- Timely clean and re-stock all areas of the guest room per established quality standards using a vacuum, broom, department-issued cleaning chemicals
- Clean checkouts at a 33 minute per room pace
- Clean stayovers at a 24 minute per room pace
- Timely address guest complaints and/or requests with professionalism and patience within a ten-minute time frame
- Accurately follow the workflow provided by the supervisors, expediters, and Ipad to complete the daily assignment and production standards, which can range from 14 up to 19 rooms per 8-hour shift.
- Timely report maintenance issues in rooms through the use of your issued Ipad
- Move and arrange furniture per established standards
- Keep cart well-stocked, tidy, and clear of unapproved items at all times
- Attend all mandatory departmental meetings
- Bend, stoop, stand, and walk for the duration of the shift
- Lift at least 50 lbs
- Arrive to work on time and prepared to start shift on any day scheduled
- Timely complete all daily responsibilities/cleaning task list per established quality standards
- Communicate effectively and timely with floor supervisors and housemen on needs and progress
- Timely and accurately perform any other tasks as assigned by the inspectors, supervisors, or managers
- Clean all guest rooms on daily assignment within allotted time and within established quality standards
- Make beds per established quality standards
- Clean all areas of bathrooms per established quality standards
- Complete daily projects as assigned
- Use and maintain equipment properly per established safety and quality standards
- Maintain assigned area including but not exclusively hallways, windows, elevator landings and guest rooms per established safety and quality standards
- Communicate daily with team leaders, housemen and managers
- Timely report all damage to team leader or managers
- Timely report and hand over personal property left by guests
- Use all chemicals properly and safely as required by product safety labels and OSHA standards
- Perform deep cleaning as assigned per established quality standards
- Maintain linen properly and per established quality standards
- Maintain guest rooms to standards set by management
- Maintain hotel assets at all times
- Work in a fast paced, busy, and occasionally noisy environment
- Able to work with frequent dirt, dust
- Able to work with occasional smoke Timely report guest violations of established policies
- Safely maneuver and control housekeeping cart, which requires exerting 50 lbs. of force
- Any and all other duties assigned by management
ESSENTIAL SKILLS
- Able to work alone or in a team atmosphere
- Excellent customer service skills
- Effective listening skills
- Professional
- Organizational skills
- Able to work and adapt to a fast-paced environment
- Able to work in a busy and occasionally noisy environment
- Able to work with frequent dirt, dust, and fumes
- Able to work varied shifts, including weekends and holidays
- Detail Oriented
- Able to attend departmental meetings.
- Always look for ways to assist guests and go above and beyond to provide guest service.
- Able to reads or listen to Daily Beat.
- Able to reads and understand all memos that pertain to the housekeeping department.
- Able to bend, stoop, stand, and walk long distances for the duration of the shift
- Able to lift at least 50lbs repetitively.
- Able to complete all daily responsibilities/cleaning task list.
- Able to use a multitude of designated chemicals to clean the assigned areas.
- Able to work independently and follow directions as assigned by supervisors
- Able to complete standards according to established procedures
- Meet guest satisfaction by cleaning at a 96% cleanliness standard
- Able to complete 14 vacant dirty rooms within an 8-hour shift: 14 showers, 14 tubs, 14 toilets, 14-28 beds
EDUCATION and/or EXPERIENCE
High school diploma or equivalent preferred, related experience is preferred.
At least one year of Hotel Housekeeping experience.
