Room Attendant/Laundry Attendant

Are you detail-oriented and hard-working? Do you enjoy working with a team and reaching your goal on a regular basis? Holiday Inn Express & Suites Bay City is hiring Part-Time Room Attendants to join our dedicated staff. We are looking for individuals who are customer-focused and want to help us meet our guests' expectations on a daily basis. If you are looking for a career, and not just a job, submit your resume today. We hope to hear from you soon!

General Summary

Housekeeping is what gives hotels the "Wow" factor. It's that moment when guests walk into the hotel and are impressed, then enter their guest rooms and think "Wow, this looks wonderful.” Room Attendants are charged with providing a lasting impression filled with the highest quality of hospitality service to our guests. Beginning with guest reservations and continuing through the checkout process, it is every employee’s duty and passion to see that all guest needs will be handled in an efficient, gracious and professional manor.

Education/Experience

High school diploma or General Education Certificate is required. Previous experience as a Hotel Room Attendant or work in Janitorial services is preferred.

Knowledge, Skills and Ability

• Must have the ability to speak, understand, read and write the English language.
• Must be able to multi-task effectively in a busy office and public atmosphere.
• Must have the ability to apply appropriate resolution to stressful situations.
• Must read and understand the Employee Handbook.
• Must be able to follow policy and perform to enhance professionalism in appearance and behavior.

D*uties and Responsibilities*

• Know and live the mission and values of the hotel brand and company.
• Maintain a friendly and helpful demeanor at all times.
• Greet every customer with a smile at 10 feet and a verbal greeting at 5 feet.
• Directly responsible for Overall Guest Satisfaction and Applicable Customer Service/Food and Beverage Scores.
• Utilize aggressive hospitality to ensure the best guest experience. Float throughout breakfast area to enhance guest experience.
• Report all instances of guest dissatisfaction to management for resolution and tracking.
• Make sure that all food items are prepared and in correct area on time and refilled as needed. Check food before placing in guest area to ascertain the appearance, temperature and portions are correct. Constantly spot check food to ensure that food served meets quality standards.
• Keep breakfast area cleaned throughout service. Clean breakfast area and kitchen daily.
• Be knowledgeable of food items and ingredients. Be prepared to answer any guest questions about the items in a direct, concise way. Know the use records.
• Ensure that proper food sanitation practices are followed. Adhere to all local, city, county and state health codes.
• Complete food waste logs daily or as needed to track food spoilage, waste and any foods not prepared to standards.
• Assist with Cost Control: prepare food amounts to projected use based on occupancy, inform management of items running low; and complete Inventory, as assigned.

• Develop a thorough knowledge of hotel staff, services, amenities, and hotel surroundings (i.e. mall, restaurants, and medical facilities).
• Provide the highest quality of customer service to the guest at all times.
• Represent efficiency and friendliness in a manner that leaves a lasting impression.
• Practice safety standards at all times and keep the property safe for guests and fellow employees. Use wet floor signs, as required. Use personal protective equipment. Report any injuries or unsafe conditions to the person-in-charge immediately.
• Complete the shift work Checklist as assigned.
• Must successfully complete education related to assigned duties and role.
• Assist other departments as needed: laundry, housekeeping, and front desk.
• Other duties as assigned.

Working Conditions

Public, business atmosphere in which temperatures may vary within reason of indoor climates. Lifting and carrying up to 10 lbs. may occur and with assistance, moving up to 50 lbs. Must be able to sit and stand for long periods of time.

Work Remotely

• No

Job Type: Part-time

Pay: $14.00 - $14.50 per hour

Benefits:

• Employee discount

Shift:

• Day shift

Experience:

• Cleaning: 1 year (Preferred)

Work Location: In person