Housekeeping Manager, The Element, Bend

Job Details
Job Location
Element Bend - Bend, OR
Position Type
Full Time
Education Level
High School
Job Shift
Any
Job Category
Hotel Management
Description
SUMMARY
Effectively manage the work activities of housekeeping personnel to ensure clean, orderly, and attractive rooms in the hotel. Assign duties and inspect work. Ensure all housekeeping staff are properly trained in cleaning, guest service, and safety procedures.
ESSENTIAL FUNCTIONS

• Select, train, supervise, schedule, develop, discipline, and counsel team members according to hotel policies and procedures.
• Follow predictive scheduling laws and regulations.
• Conduct performance evaluations.
• Apply the company handbook and employment and labor laws in a fair and equitable manner.
• Coordinate with Hotel GM and Maintenance in the repair and maintenance program as related to guestrooms and public areas.
• Maintain inventory of guest rooms and housekeeping supplies including all month-end inventories.
• Inspect guest rooms, linen rooms, public areas, and all office space to ensure Hotel standards are being met.
• Monitors payroll hours and reports. Maintain lost & found log.
• Completes reports paperwork (e.g., forecasts, annual budgets, action plans)
• Attends, as well as schedules and conduct departmental meetings.
• Reports any unsafe conditions immediately.
• Keep the work area neat and organized.
• Complete all other duties as assigned by the manager to include cross training.
• Assures property operation meets internal standards.
• Regular and reliable attendance and punctuality are essential functions of this position.
• Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job.

PHYSICAL DESCRIPTION

• Lift and carry average weight of 20lbs frequently, maximum weight frequently 50lbs.
• Standing/walking up to two miles per day on cement, tile, asphalt, and carpet.
• Reaching/overhead extension to pull items down.
• Pushing and pulling average weight frequently 50lbs, maximum weight frequently 150lbs.
• Repetitive motions of bending, kneeling, stooping, and twisting.

WORKING CONDITIONS

• Working with and exposed to fumes, chemicals, vibrations, humidity, cold, heat, dust, and noise.
• Must adhere to the Hotel's safety standards and procedures; hearing, eye, hand protection for equipment operation.

SUCCESS FACTORS

• Effective time management (e.g., planning, prioritizing, delegating, directing).
• Effective communication, both verbal and written with associates, guests, and members of management.
• Ability to plan and organize the work of others.
• Ability to adjust schedule changes and cover shifts on short notice.
• Able to work a variety of hours/shifts.
• Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
• Ensure prompt and courteous service to guests to ensure all guest experiences are superior.
• Meets or exceeds productivity standards.
• Ability to communicate with guests as well as team members.
• Follow all safety procedures.

MINIMUM QUALIFICATIONS

• Minimum six months' previous housekeeping experience.
• Must pass criminal background check.

Qualifications

• Minimum six months' previous housekeeping experience.
• Must pass criminal background check.