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SalaryThe Client Success Coordinator (CSC) is a key member of the Client Success team, and is often client-facing alongside their sales and Success team. As a key partner to their Directors, the CSC is responsible providing exceptional service to Wiland clients and the Directors/VPs in key functional areas to deliver Wiland solutions to clients - from strategy through delivery. They will interface and act as a liaison across multiple departments, managing timelines and checkpoints, evaluating and coordinating the fulfillment of client models and orders. CSC’s must have a keen eye for detail, be a quick study and have the ability to juggle multiple concurrent tasks while maintaining accuracy and schedules. Beyond day-to-day duties, additional tasks may include research and client meeting preparation, support New Business efforts, management and scheduling of predictive modeling requests, and other miscellaneous support functions.The CSC position is integral to delivering superior solutions for to our internal teams and Wiland clients, helping the entire company achieve its goals.
JOB RESPONSIBILITIES:
- Maintain quality and productive relationships with the clients, departments and client service teams, providing key support for assigned accounts and Client Success Directors; acting as back up and partner to Client Success Directors
- Assist assigned Client Success Directors who are remote or traveling. Serve as liaison to clients and interoffice departments when team is ‘on the road’
- Primary contact across internal departments to keep solutions moving through the system.
- Create and manage model development schedules and inputs, in partnership with Client Success Director and Analytics.
- Assist Client Success team members with the preparation of Client sales recommendations.
- Assist Client Success team with fulfillment of orders received from our Clients. (Order Processing Forms.) Then Order processing management from receipt of order, order input, to ensure the order ships.
- Manage all Client campaign files, key requesting new campaign files as needed to support client’s offline and online marketing efforts. Point of contact for all data files coming in for accounts, supports and monitor when new data is needed.
- Execute and manage internal analysis by proactively initiating the back tests, reports, etc. in conjunction with Account Directors and Analytics
EDUCATION, EXPERIENCE & QUALIFICATIONS:
- Bachelor’s degree or equivalent work experience. Must be able to produce college transcripts showing minimum 3.0 GPA if applicable.
- Experience in the Marketing and Digital industry preferred.
- Positive client service experience preferred.
- Minimum 2+ years’ experience with Microsoft software products and research capabilities on the Internet.
- In-depth Excel skills (pivot table skills a must, v-lookup skill nice to have)
- Excellent written and verbal communication skills.
ADDITIONAL DETAILS:
- Location: Colorado or Virginia, Hybrid
- Department: Client Success
- Compensation Range: $40,000 - $55,000. Total compensation for this role also includes a variable component.
- Our benefits include: Medical, Dental, and Vision Coverage, 401(k) Retirement Savings Plan with Company Matching, Flexible Time Off Program, Paid Company Holidays, Flexible Spending Accounts with Health and Dependent Care Options, Paid Parental Leave, Short- and Long-Term Disability Plans, Basic and Voluntary Life Insurance, and more.
- Must be a US citizen or authorized to work in the United States.
- Wiland is an equal opportunity employer.
- Click here for a description of the types of personal information we collect from applicants and employees and how we use it.
Apply Now!
We want to learn more about you! We are seeking bright, exceptional professionals who are looking to join a growing, talented team of data-driven marketing innovators. Please submit your application using the button below.
