Housekeeping Inspector/Supervisor In-Training

As Housekeeping Inspector you report to the Housekeeping Manager, and are responsible for assisting with checking rooms, public areas and training as a team shift leader in the hotel's continuing effort to deliver outstanding guest service and financial profitability. You are instrumental in the hotels overall success. The ideal candidate would be interested in a career in management as this is the perfect growth opportunity. We are looking to promote our Inspector into a leadership role as a Supervisor or Manager if they are in good standings upon completing 1 year of tenure and receiving their annual preformance review.

KEY NOTES:

• MUST be able to work a Full-Time, 10a-6p, but flexible to work 8a-4p on Managers days off.
• MUST be able to work Fridays, Saturdays and Holidays based on business needs, Sundays are required unless otherwise approved off.
• MUST be able to work overtime in case of emergencies.

SALARY BENEFITS:

- Hilton Team Member Travel Program Enrollment available on day one. Take advantage of discounted stays at any Hilton Hotel around the world!

- 401k program with 4% company match and team member travel program available to all new hires on day one

- PTO/Vacation Time, Premium and supplemental benefits package available upon 90 days of employement. This includes medical, dental, vision, life (short & long term) life insurance, accidental and hospital coverage, PLUS MORE!

- Vacation Reimbursment available to associates with a tenure of 1+ years.

- Wage increase based on annual performance review.

JOB DUTIES:

• Provide the highest quality of service to the guest at all times.
• Lead, train and inspect behind Room Attendants & House-Persons to ensure all rooms and public areas meet established cleanliness and quality standards
• Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Provide assistance to coworkers, ensuring they understand their tasks.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Talk with and listen to other employees to effectively exchange information.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property
• Exchange information with other employees using electronic devices (e.g., cellphone, two-way radios, email).
• Assign rooms for cleaning and inspect rooms as well as all public spaces and storage closets to ensure quality is up to standards.
• Send staff back to rooms, storage closets or any other designated work areas as needed to correct issues, while providing positive coaching techniques
• Update system often with room information- Ready, Dirty, Out of Order
• Verify and report status and/or discrepancies of rooms to the front desk
• Communicate and coordinate with Engineering to ensure efficient maintenance and repair of items related to guest rooms and public areas
• Perform Room Attendant, House-Person or Laundry Attendant duties, as needed to cover call outs or time off requests.
• Attend staff meetings and luncheons
• Assist with driving housekeeping cleanliness scores and overall department moral
• All other duties as assigned by Housekeeping Manager, Operations Manager or General Manager.

WHAT ARE WE LOOKING FOR?

• Exceptional Guest Service
• Passion or Hospitality
• Teamwork Ethics
• Eye for Detail
• Committed to Excellence
• Organized Self Starter
• Reliable Leader

Job Types: Full-time, Part-time

Pay: $16.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Morning shift
• No nights

Ability to commute/relocate:

• Salisbury, NC 28146: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have reliable transportation?
• How many days a week are your available to work?

Education:

• High school or equivalent (Required)

Experience:

• Hotel Housekeeping: 1 year (Required)
• Shift Leader: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person