Shared Services Supervisor

Description:

Who is EMS|MC

EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between.

For over 25 years, our high-quality service, results and customer-centric approach have set the standard in professional EMS billing. We have an emphasis on patient satisfaction and our client customization enables us to fulfill our mission of providing value-added, innovative financial services that enhance the delivery of a cost-effective EMS system.

With this level of specialization, we have built a team of dedicated, industry-leading experts with unprecedented experience to maximize our clients EMS revenue.

Job Type: Full-time

Location: Remote

Job Title: Shared Services Supervisor

About the role:

The Shared Services Supervisor will guide a multi-faceted team of 10-20 individuals performing the day to day tasks required within the Shared Services Department. This individual will be the primary contact for the Shared Services Department and must be flexible with their working schedule and availability based on the business needs of the department.

As a Shared Services Supervisor with EMS|MC, you will:

• Directly responsible for creating goals, auditing production, and providing coaching to maximize employee performance
• Ensure all employees have the necessary resources and equipment to be successful in their roles
• Develop training tools and ramp up plans for employees including career growth paths which may lead to advancement within the company
• Establish methods of team communication which creates an environment of inclusiveness where employees are engaged and feel supported by both their team and supervisor
• Track and analyze inventory volume trends to forecast and plan for future staffing needs
• Manage file transfers between EMS|MC to various debt collection agencies and government entities
• Identify best practices and create tracking mechanisms to efficiently deliver one-off client specific requests
• Oversee the department specific tasks associated with new client onboarding and wind-downs
• Ensure all employee time is accurately recorded in the HRIS including PTO, holiday time, punches, monitoring overtime usage, and approving payroll for direct reports
• Approach all responsibilities with a primary focus on client performance
• Develop and communicate innovative ideas to improve overall client performance by increasing team performance while cutting costs, and by providing industry-leading customer service
• Consistently support and demonstrate the company mission and values
• Flexible work schedule dictated by the departmental needs
• Create and/or strengthen direct client relationships
• Perform reconciliations of large files when required

Requirements:

You will be successful in this role if you:

• High School Diploma
• Intermediate to expert excel skills including file manipulation and creation
• Strong, effective, and professional written and verbal communication skills
• Ability to collaborate effectively with multi-departmental and diverse teams to achieve results
• Experience leading a team in a remote environment
• Highly organized with ability to be proactive, manage time, and prioritize work
• Willing and able to adapt to changes in work environment, procedures, priorities, schedule, and job duties

Skills we hope you have:

• Thorough knowledge of major health insurers, including federal and state agencies
• Previous medical billing and/or account reconciliation
• Understanding of Medicare, Medicaid, commercial, and patient reimbursement/billing, and HIPAA

Why EMS|MC:

• Flexible Scheduling
• Career development plans
• Weekly wellness seminars
• Comprehensive benefit package
• Remote opportunities
• All equipment provided

Working Environment/Physical Requirements

• General office environment
• Frequent telephone use
• Frequent typing
• Sitting for long periods of time, some standing
• Use of basic office equipment such as computer, fax, printer, copier

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