Housekeeping Inspector

Job description

The Housekeeping Inspectorwill provide shift supervision and working leadership to teams assigned to clean hotel rooms while ensuring the highest standard of cleanliness/safety to provide a premiere lodging experience for homeowners and guests of Peek ‘n Peak Resort.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Provide shift supervision and working leadership to teams assigned to clean hotel rooms while ensuring the highest standard of cleanliness/safety with direction from Hotel General Manager, and Resort Housekeeping Supervisor.
• Perform and provide detailed training on routine cleaning duties, including but not limited to: deep cleaning projects, polishing wooden fixtures, removing/transporting bed linens, scrubbing/disinfecting bathrooms, trash removal and vacuuming.
• Create daily assignment boards and checklists to efficiently assign and complete cleaning tasks from high to low priority within allotted timeframe without compromising quality.
• Monitor stocking of wheeled carts with cleaning supplies and ensure designated sign out procedure is followed. Fill and label chemical cleaning products as necessary.
• Execute specific procedures for cleaning hotel rooms during an overnight stay and check out. Inspect work of team to ensure procedures are followed and rooms are cleaned to resort standards.
• Document damages, maintenance issues, pests or safety concerns and communicate need for resolution with appropriate internal/external contacts.

• Replenish supplies/toiletries and communicate product needs to Resort Housekeeping Supervisor to ensure team has tools necessary to perform job duties. Establish appropriate inventory guidelines to support forecasted guest counts without experiencing over/under stocking.

• Maintain procedures to ensure (1) security and proper storage of inventory and equipment, (2) enforce adherence to instructions for safe use (3) minimize misuse of supplies to ensure to re-usable goods are wasted (4) analyze supplies/equipment and associated expenses, including preventative maintenance.
• Ensure teams follow outlined procedures to report/log guest items for prompt return. Removal of guest property (including alcohol) from condo units for personal use is strictly prohibited and will result in corrective counseling/termination.

· Lead by example when acknowledging and interacting positively with guests, anticipating guest needs and responding promptly to questions or resolving concerns. When a unique or difficult situation is resolved, take ownership of communicating solution to expedite similar issues in future.

• Guarantee appearance standards and uniform requirements by monitoring team members.
• Promote a unified team environment with Hotel/Condo Housekeeping, Laundry, Park Services and Bellstaff to ensure a superior lodging experience for resort guests and fulfill resort mission of ‘one mountain, one team.’
• Establish and maintain positive, productive working relationships with team members, colleagues and senior management.
• Actively conduct team meetings and training/development programs, including following checklists to train new hires. Attend interdepartmental meetings as required.
• Responsible for OSHA’s Blood Borne Pathogen and Hazard Communication/Safety Data Standards, including training, record keeping of required documentation and proper use of protective equipment when cleaning up blood or other potentially infectious materials and/or using cleaning chemicals.
• Understand Worker’s Compensation processes, provide assistance to associates reporting work related injuries, submit required paperwork to Human Resources and monitor status of work related injury and restrictions.
• Read and understand contents of Resort Handbook. Comply with company, resort and departmental policies/procedures and federal/state laws.
• Work with Human Resources to direct the hiring processes for housekeeping staff, including review of applications, conducting interviews and completing corresponding paperwork.
• Prepare schedule and oversee electronic time approval process for assigned team in Dayforce. Monitor weekly labor to adhere to budget, meet operational needs and ensure guest satisfaction.
• Meet financial operating objectives and implement procedures to constantly improve consistency, quality, training, productivity and guest service standards.
• Conduct coaching, performance appraisals, corrective counseling or termination as required.
• All other duties as assigned.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

· Reliability, responsibility and dependability necessary to maintain high standards for productivity.

· Ability to accept critical feedback calmly and make required adjustments to work performance in an environment with high stress situations due to business demands.

· Communication skills to interact with guests/management, collaborate with team and express questions/concerns in a professional manner even in difficult situations.

· Cognitive capacity to gather information through observation and/or relevant sources and order that information into an order or pattern according to rules.

· Demonstrate integrity by making ethical and honest decisions in best interest of business.

· Ability to perform assigned duties with speed, detail and accuracy with minimal supervision.

· Accountability for personal/guest safety and adherence to departmental, company and OSHA policies/procedures for cleaning, safe chemical handling and potential risk of exposure to BBP/OPIM.

EDUCATION and/or EXPERIENCE

· 1-year prior experience in housekeeping operations for a high volume hotel strongly preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

· (21+) with valid driver’s license and approved driving record authorized through company insurance provider required for associates designated to operate a resort housekeeping van.

PHYSICAL DEMANDS/WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Performing routine physical activities that require considerable use of arm/legs and entire body movement, such as bending, crouching, handling, kneeling, lifting (up to 50lbs), twisting and walking.

· Demonstrating stamina when completing routine and repetitive physical task over long periods of time.

· Extent flexibility is required, including the ability to bend, stretch, twist or reach with arms and body.

· Using abdominal and lower back muscles to support part of the body repeatedly and continuously without fatigue. Handling and moving objects with hands and arms to use/move and manipulate.

· Periodic exposure to inclement weather, freezing conditions and outdoor elements (snow, sleet, rain etc.) during travel routes.

· Flexibility to work evenings, weekends and holidays required and willingness to flex up or down in scheduled work hours (based on business need).

Job Types: Full-time, Part-time, Temporary

Pay: From $15.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift

Experience:

• Cleaning: 1 year (Preferred)

Work Location: In person