Address
Form of work
SalarySUMMARY OF ROLE: Housekeeping is what giveshotels the ‘wow’ factor. It’s the moment that guests walk into the hotel andare impressed, then enter their guest rooms and think ‘wow, this looks wonderful’. To deliver a great guestexperience–a Room Attendant will clean and service guest rooms so everything is spotless and preparedfor guests.
ESSENTIAL DUTIES & RESPONSIBILITIES include but are not limited to:
- Clean and service assigned rooms according to established procedures including making beds,dusting, vacuuming, cleaning and sanitizingbathrooms, removing trash/rubbish, etc. May includecleaning of kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc.
- Stock, restock and store housekeeping carts
- Handle and store chemicals in line with hotel regulations and any local legislative requirements
- Sign appropriate keys in and out at the beginning and end of each shift
- Greet and acknowledge guests
- Notify supervisor when service is complete so rooms may be sold or occupied. Report any roomsunable to be serviced to supervisor according to established procedures
- Report to supervisor any needed repairs or unsafe conditions
- Follow established safety procedures at all times. Immediately report anyhealth and safetyincidents, security breaches, concerns or suspiciousbehavior to the supervisor or manager on duty
- Respond to guest complaints, special requests and take action to ensure guest satisfaction
- Monitor and control supplies and amenities and minimize waste within all areas of housekeeping
- Report, turn in and/or log all lost and found items according to established procedures
- Work as part of a team and communicate with other departments as per hotel procedures toensure excellent quality and service
- May regularly assist with deep cleaning projects
- May assist with other duties as assigned
KNOWLEDGE,SKILLS& ABILITIES
- Accuracy and speed for executing assignedtasks and job responsibilities
- Communication skills are used frequently when interacting with other staff and guests
- Reading and writing abilities are used to document or record all tasks completed, to receive instructionsfor the day or to read policies and procedures
- Strong customer service skills and focus
- Ability to exercise good judgment and self-control
- Ability to prioritize responsibilities and be self-sufficient inslowperiods
- Must demonstrate enthusiasm, trustworthiness, personal integrity and honesty
- Must be detailed oriented and have the ability to multi-task and meet job responsibilities in a fast-pacedenvironment
- Demonstrated ability to operate safely in the workplace
- Ability to work a variety of days, including nights, weekends and holidays
- Basic reading, writing and math abilities are used when reading room assignments, completingchecklists, replacing room linens and amenities, etc.
QUALIFICATIONS
- High school diploma or equivalent is preferred
- Experience in housekeeping services is preferred
- Ability to read, write, speak and understand English
PHYSICAL REQUIREMENTS include but are not limited to:
- The physical demands described here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.
- Able tofrequentlylift, carry, pull and push items up to25poundsand occasionally items up to 50pounds
- Frequently push/pull housekeeping carts
- Able to hear and speak toemployees andguestsin person and/or by phone
- Able to bend,stoop, climb, stretch to reach, push, stand for long periods of time, sit, kneel and twist
- Able to use hands and fingers to operatetools andequipment
- Ability to work in a constant state of alertness and safe manner
Job Type: Part-time
Pay: $16.00 - $17.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Flexible schedule
Shift:
- Day shift
- Morning shift
Ability to Relocate:
- Lancaster, PA 17603: Relocate before starting work (Required)
Work Location: In person
