Housekeeper Manager

Blue Lake Casino & Hotel

POSITION DESCRIPTION

MANAGEMENT RETAINS THE RIGHT TO CHANGE THIS JOB DESCRIPTION AS DEEMED NECESSARY.

Job Title: Housekeeping Manager

Department: Housekeeping

Reports To: Casino Manager

FLSA Status: Exempt

Prepared By: Human Resource Manager

Revised Date: May 14, 2013

Approved By: General Manager

Approved Date: May 14, 2013

JOB SUMMARY

Directs institutional housekeeping program to ensure clean, orderly, and attractive conditions of establishment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Establish standards and procedures for work of housekeeping staff.

• Plans work schedules to ensure adequate service

• Schedules shifts and safety inspections for Housekeepers/Janitors

• Inspects work preformed by the staff

• Inspects and evaluates physical condition of establishment.

• Inventories supplies and places orders when necessary.

• Assist in investigating new and improved cleaning instruments and methods.

• Other duties as assigned by management, including any supervisor, manager, or executive.

Promotes the following within the department and among all Team Members:

• Creates an atmosphere of FUN for all casino guests.

• Encourages mutual respect, dignity and integrity with all Team Members, by setting positive examples at all times.

• Maintains a professional departmental, company and community reputation.

Blue Lake Casino & Hotel requires Team Members, on a continual basis…

• To provide a safe work environment for Team Members, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.

• To maintain a professional departmental, company and community reputation.

• To enforce performance standards, policies and procedures as they relate to the department.

• To maintain a consistent, regular attendance record.

SUPERVISORY RESPONSIBILITIES

This position typically supervises a staff of approximately 20 Team Members. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training Team Members; assists with planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma is required. Must have a minimum of three to six years management experience. Minimum of one year each of experience in all aspects of cleaning, sanitation techniques and administrative abilities. Must be efficient with computerized management system. Must have prior knowledge and experience in project planning and administration. Must be able to plan, budget, and hygienic and sanitary projects. Must be familiar with government regulations and safety procedures used in the building maintenance and sanitary projects.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

While employed, must maintain a valid and active Blue Lake Tribal Gaming Commission License.

Must complete TIPS (Training for Intervention Procedures) training for serving alcohol responsibly within three months of being employed and maintain a valid certificate while employed thereafter.

Must complete Blue Ribbon Guest Service Training, within twelve months of being employed.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The Team Member is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The Team Member must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is occasionally exposed to fumes or airborne particles, such as cigarette smoke. The noise level in the work environment is usually moderate.

ACKNOWLEDGEMENT

I acknowledge and will meet or exceed the responsibilities and expectations set forth in this job description as well as verbal instructions from any supervisor, manager, or executive.