Job Description
Epicurean's At Your Service Host is a unique position in which you will serve as a central point of communication and information for hotel guests and partners, providing a unique, professional, and hospitable first impression.
Welcome to the Epicurean Hotel, a paradise for food lovers. Our passionate culinary team, led by our talented executive chef, works tirelessly to create dishes that are not only delicious but also visually stunning. We take great pride in using only the freshest, locally sourced ingredients to ensure the highest quality of our dishes.
At our hotel, we believe that indulging in the pleasures of life is the ultimate tribute to it. We invite you to join us and experience all the flavors that life has to offer. If you share our passion, we would love to cook with you and add your special ingredient to our recipe.
Overview of the role
What you have
- High School diploma or higher
- Previous hospitality experience preferred
- Previous Lightspeed PMS experience preferred
- Excellent customer service skills
- Excellent communication skills, both verbal and written
What you'll do
- Ability to interact with guests by providing exceptional customer service and share hotel knowledge using personalization such as using the guest's name.
- Responsible to know all functions to showcase the hotel and the hotel’s unique story to each guest.
- Operate and maintain PBX technology and equipment to manage internal and external property call volume
- Qualify, screen, and transfer calls accordingly according to property and company guidelines
- Actively engage guests in and promote hotel loyalty program including new guest program enrollments.
- Assist and resolve any guest billing inquiries and/or concerns.
- Consistently utilize Empower guest experience tool to reference, maintain, and add guest requests and preferences in accordance with property, company, and brand guidelines.
- Actively monitor and manage all guest and property dispatch requests accordingly to ensure timely service and execution.
- Execute all required front office reports, pre-arrival planning, and checklists as outlined by leadership.
- Execute all in-room dining orders by maintaining a working knowledge of menu offerings. Host will be required to actively recommend and upsell menu items as outlined by food and beverage leadership.
- Serve as a concierge by providing local information for shopping, dining, and recreational destinations. Be prepared to assist guests in setting up reservations or tours in the area.
- Respond to and resolve all guest inquiries and/or opportunities utilizing appropriate empowerment guidelines.
- Follow scheduled shifts and follow break and lunch requirements.
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Report any suspicious activity or unusual items in room to hotel leadership and/or loss prevention team
- Report any irregular behavior from guests in public areas and or in room.
- Ability to take initiative and handle assignments with limited supervision.
- Follow all hotel policies and procedures as outlined in the team member handbook.
- Maintain cleanliness and order of work area.
- Perform other duties as management requests to service our guests
Physical Demand
Ability to sit or stand for extended periods of time
Ability to bend
Ability to lift, pull 50 lbs
Ability to communicate clearly
Ability to work long hours as needed
Mental Demands
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the property, the resort, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high-pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Benefits
Full-time Associate Benefits
Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
Part-time Associate Benefits
All above listed benefits except for Medical Insurance and Holiday Pay