Pool Operations Supervisor - Caribe Royale Orlando Hotel

Scope of Position

The primary responsibility of the Pool Operations Supervisor is supervising and leading the Pool and Recreation team and operations. He/ she will oversee and ensure guests are provided with the highest level of quality, prompt, courteous, and efficient service. He/ she will promote a fun and relaxing atmosphere for guests and provide information about available recreation facilities and activities.

Position Requirements

• Professional demeanor appropriate for a resort environment.
• Previous experience in recreation, amusement, or entertainment, preferred.
• Excellent eye for detail.
• Team player and willing to help others.
• Outstanding guest service skills and professional presentation.
• Effective at handling problems in the workplace including anticipating, preventing, identifying, and solving problems.
• Maintain composure and objectivity under pressure.
• Effective at listening, understanding, and clarifying the concerns and issues raised by guests.
• Able to handle a multitude of tasks in an ever-changing environment.

Responsibilities

• Assist guests with any issues or concerns; confirm that are resolved in a professional and timely manner.
• Maintain confidentiality of all guest’s information and pertinent resort data.
• Oversee department inventory.
• Keep equipment in proper working order; report any deficiencies.
• Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members.
• Assist guests with the set-up of chairs, towels, and umbrellas.
• Assist the Food and Beverage team to take orders and deliver food.
• Move, lift, pull, and push pool furniture, upon request.
• Perform any other reasonable duties as required by management.
• Maintain consistent and effective flow of communication between shifts.

Skills and Abilities

• Ability to communicate in the English language. Second language is a plus.
• Ability to work in a fast-paced environment.
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).
• Ability to work in outdoor weather conditions including heat, sun, wind, and rain.

Physical Requirements

• Able to work in a fast-paced environment.
• Able to be outdoors for long periods of time.
• Must be physically fit to lift, pull, and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.

I acknowledge that I have reviewed the Pool Operations Supervisor job description. This is a summary of the main responsibilities for this position. Business demands dictate work hours and schedules. Attendance and timeliness are a requirement of this position. Management retains the discretion to add or change the duties of this position at any time, to meet our guests’ needs. I understand that I must also adhere to the property service standards, as well as grooming and uniform standards specific to this position, always maintaining a neat and clean appearance. I will also adhere to any OSHA (safety) practices and wear any assigned PPE (personal protective equipment) as needed.