Housekeeping Supervisor @ Hotel Indigo

Job Summary: The position of Housekeeping supervisor is responsible for overseeing the work of housekeeping staff and ensuring that the establishment and its facilities are kept clean and tidy throughout PM shifts. This role is responsible for enforcing staff compliance with established safety and sanitation policies.

Company Vision & Values

Our team at St. Joe is made up of servant-hearted leaders who are passionate about hospitality and relentless in our pursuit of excellence. We value integrity and uphold our company’s standards in providing Southern hospitality at its finest. We believe that excellence is in the details, so we strive to enrich each guest experience by getting things right from the very first time.

Benefits Available

Full time team members are eligible for benefits after 30 days of employment. These Florida Blue benefits include a traditional PPO plan with co-payments, a high deductible PPO plan with a Health Savings Account (H.S.A.), or an HMO (Health Managed Organization). If you select the plan with the H.S.A, the company contributes to your account (prorated based on start date).

There are two dental plans through MetLife; one with traditional coverage and one with orthodontic coverage. Our vision plan is through EyeMed. St. Joe covers the cost of the short-term disability insurance, so you are always covered in the event of an unexpected illness. We cover a percentage of the cost for your long-term disability insurance. We want you to not have financial stress if life throws you a curve.

We know that you do not want to work for the rest of your life and St. Joe is committed to helping you achieve that goal. Our 401K plan is managed through Vanguard and is a safe harbor plan which holds a guarantee of our commitment to matching your contributions. We match 100% of your first 3% of your earnings and 50% of your next 2%.

Job Responsibilities:

• Inspect all rooms to ensure they are in compliance with company standards
• Supervise housekeepers and assist as needed
• Maintain a high morale amongst the housekeeping team
• Ordering of the needed products for housekeeping services
• Oversee daily operations
• Assists housekeeping daytime supervisors and housekeeping manager
• Establish and educate staff on cleanliness, tidiness, and hygiene standards
• Motivate team members and resolve any issues that occur on the job
• Respond to customer complaints and special requests
• Monitor and replenish cleaning products stock including floor cleaner, bleach, and rubber gloves
• Participate in large cleaning projects as required
• Respond to emails, phone calls, and guest inquiries as representation of the housekeeping department
• Ensure rooms are kept from hazards or safety violations
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
• Record and keep data regarding work assignments, and also prepare reports on a routine basis
• Responsible for issuing work equipment and supplies to the housekeeping staff/workers
• Makes recommendations to improve service and ensure more efficient operation
• Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy
• Deliver and retrieve items on loan to guests e.g. iron and ironing boards
• All other duties as assigned

Education and Experience:

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
• Ability to read, write, speak, and communicate in basic English preferred
• Previous experience in a supervising position preferred
• 2 years of housekeeping experience preferred

Knowledge, Skills, & Abilities:

• Detail oriented and thorough
• Ability to remain discreet and respect the privacy of guests
• Ability to perform consistent work to the highest of standards
• Ability to interact with guests in a pleasant friendly way
• Ability to lead a team effectively and efficiently
• Advanced knowledge of housekeeping operations
• Ability to retain and enforce safety procedures
• Advanced knowledge of cleaning operations
• Advanced knowledge of sanitation operations
• Ability to solve conflicts individually
• Good communication skills are an asset
• Good organizational skills
• Workplace Hazardous Materials Information System (WHMIS) is an asset
• Exceptional time management skills
• Ability to be proactive in carrying out and overseeing the completion of assigned duties
• Ability to operate Microsoft Word proficiently

Physical Demands:

• Frequent bending, kneeling, stooping, walking, pushing, and pulling
• Occasional keyboarding
• Must be able to lift 25lbs

Working Conditions:

• Indoors
• Exposure to laundry and cleaning chemicals ( with proper PPE)
• Possible exposure to a somewhat noisy environment
• Possible exposure to bodily waste

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. St. Joe Hospitality reserves the right to amend and change responsibilities to meet business and organizational needs.