Address
Form of work
SalaryMust have previous General Manager experience to be considered with Marriott , Hilton, IHG Only!
Summary/Objective
The General Manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. He / She should be an ambassador for the brand and your hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.
Essential Functions
1. Oversee the operations functions of the hotel daily.
2. Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
3. Handle and complete all guests’ concerns immediately.
4. Handling complaints, and oversee the service recovery procedures.
5. Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
6. Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
7. Prepare a weekly and monthly financial reporting.
8. Overseeing and managing all departments and working closely with department heads on a daily basis
9. Pass and respond to QA / BSA audits to ensure continual improvement is achieved and property passes per brand standards Audit.
10. Responsible for safeguarding the quality of operations both (internal & external audits).
11. Responsible for Occupational Health & Safety Act, fire regulations and other legal requirements.
Competencies
1. Customer/Client Focus.
2. Stress Management/Composure.
3. Thoroughness.
Supervisory Responsibility
Overseeing and managing all departments and working closely with department heads on a daily basis and reports to corporate regional director of operations.
Work Environment
this job operates in a hotel / public environment. This role routinely uses standard equipment, Ozone machine, fire panel, calculator, scanner, computer systems, phones, micros point of sale system, laptop, chip card reader (credit card machine), vacuum, mop, bucket and fire extinguisher.
Physical Demands
the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, use hands, handle or feel, and reach with hands and arms able to lift 30 lbs.
Position Type/Expected Hours of Work
this is a full time salary position with long hours and frequent weekend work.
Travel
some travel needed for brand certification.
Required Education and Experience
Minimum two year Associate college degree, or Hospitality Certification plus 3 years previous role as General Manager n the hotel industry
Other Duties
please note this job description is designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
