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Form of work
SalaryAbout us
The Hotel Francis strives to improve our guest experience and offer our employees the encouragement and direction to do their best job.
101 Room Hotel
Banquet Rooms
Responsibilities:
- Oversee daily operations of the hotel, ensuring smooth and efficient functioning
- Manage and supervise hotel staff, including front desk personnel, housekeeping, and maintenance teams
- Develop and implement strategies to maximize guest satisfaction and improve overall hotel performance
- Monitor and maintain hotel facilities, ensuring cleanliness, safety, and functionality
- Handle guest complaints and resolve issues in a timely and professional manner
- Coordinate with other departments to ensure seamless guest experiences
- Manage budgets, expenses, and financial performance of the hotel
- Implement and enforce hotel policies and procedures to ensure compliance with industry standards
Requirements:
- Bachelor's degree in Hospitality Management or related field preferred
- Proven experience in hotel management or a similar role
- Strong leadership and interpersonal skills to effectively manage a diverse team
- Excellent communication skills, both verbal and written
- Multilingual abilities are a plus, especially if fluent in languages commonly spoken by guests
- Proficient in hotel management software systems
- Knowledge of front desk operations, including check-in/check-out procedures and phone etiquette
- Familiarity with night audit processes and procedures
- Strong understanding of hospitality industry trends and best practices
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or qualifications required. Additional responsibilities may be assigned as needed.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Life insurance
Work Location: In person
