Address
Form of workGENERAL MANAGER
Reports to Regional VP of Operations, the position is exempt
THE ROLE
As the leader of this hotel, you are accountable for creating and executing a business plan that supports your market positioning of the hotel and third-party restaurant/bar concepts, delivers exceptional guest and Associate experiences, and drives profitable revenue that ultimately creates long-term value for our owners. Basically, you own your business, its results, and everything under the sun of your leadership. Additionally, the General Manager is responsible for cultivating an operating culture that aligns with our company pillars of translocal hospitality, intuitive service, and collaboration. Aparium General Managers actively participate in the operation, leading by example and inspecting what they expect. The candidate’s personal priorities and preferences need to align with the demographic and psychographic of the guests of the hotel. The General Manager will need to be immediately aware of their neighborhood's concerns and needs, which may range from charitable and volunteering needs, attendance at city council meetings to partnering with local merchants, farmers, ranchers, roasters, brewmasters, and artisans.
WHAT YOU WILL DO
- Take ownership of and drive the short and long-term revenue and profitability of the hotel; although not required to be a financial genius, interpret a P&L fluently to understand what the needs are to drive top-line revenue and what costs to control to enhance GOP
- Act as the mayor of the neighborhood and create relationships and connections within the local community by knowing every merchant, operator, and owner within the hotel’s vicinity; the GM is expected to participate in local boards, community service projects, and events which represents the translocal hospitality for the hotel
- Attract and select the most qualified, on-brand talent; develop and coach associates for future advancement; and guide the executive team in their role and purpose in developing their people and identifying ways to improve the work environment through practices, tools and communication
- Openly and frequently collaborate with EVP Operations, HQ Subject Matter Experts, and Asset Manager for support, clarification, direction, and alignment on mitigating risks and exploiting opportunities in the market
- Reinforce the company's Art+ Science ideologies until you are “blue in the face” to ensure the experiences of translocal hospitality, intuitive service, and collaboration are implemented and modeled by yourself and every leader of the hotel
- Partner closely with the third-party Food and Beverage leadership team to ensure offerings are locally sourced and produced, of the highest quality and celebrate the locality of the hotel; and be passionately aware of average checks, VIP reservations, special events, costs, signature dishes, and the mixologist's recent creation
- Encourage employees to follow instincts and use their best judgment to create experiences for guests that are thoughtful and authentic; ensure associates are educated thoroughly on Aparium's Art+ Science methods; model and uphold Aparium standards consistently, and utilize guest feedback to improve service delivery
- Believe in and exhibit the service chain profit theory and know that engaged employees create engaged and return guests: not only does the GM respond urgently to Trip Advisor compliments and concerns it also has a pulse on their level of engagement of the teams and knows a Glassdoor comment is just as critical.
- Ensure they and their executive team achieve their quarterly incentive (among the best in the industry by the way) by driving the key metrics that make the hotel successful; the incentive is a balanced scorecard that ensures the components of people, product and profit receive equal attention
- Dive deep into the sales and marketing efforts by measuring the effectiveness of broad-based marketing plans and yield management efforts to diversify sources of revenue and maximize the number of market segments needed, don't be a one-trick pony
CAREER EXPERIENCES
- You have been a previous General Manager for at least one (1) year or second-in-command in a full-service hotel for at least three (3) years within an upper-upscale or boutique-lifestyle company or property
- You have worked for a boutique-style hotel company or independent hotel group, and may have led or participated in restaurant or hotel openings
- A Bachelor’s degree; or related relevant years of experience is required
- Proficiency of the English language in reading, writing, and verbal communication
- Adaptable interpersonal skills to represent hotel to local stakeholders, ownership, opinion makers, business executives, and employees
- Comfortable in your own skin, know who you are and have a point of view, and can articulate a perspective or opinion with substance and clarity
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and a sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from, and take pride in who we serve. Aparium is an E-Verify employer.
