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SalaryAbout
Discover the height of luxury at Nashville’s only JW Marriott featuring Music City’s most attentive service and breathtaking skyline views from every room. With a convenient location in the heart of downtown, this luxury hotel places guests within easy walking distance to the nightlife and entertainment of Lower Broadway and the trendy Gulch neighborhood. High up on the 34th floor is Bourbon Steak by Michelin-starred chef Michael Mina, a “top 10 fine dining restaurant in the country” and “Nashville’s best restaurant and steakhouse”. This award-winning restaurant and cocktail lounge promise panoramic views of the city complemented by deeply satisfying dishes and a remarkable wine program. Additional luxury hotel amenities include downtown's largest and newly renovated rooftop pool deck, open year-round, heated in winter months, and enveloped by stylish cabanas with a Mediterranean inspired poolside bar and grill. Guests will also enjoy a full-service spa and 24-hour fitness center complete with Peloton bikes, a gourmet artisan café and bakery, and multiple artfully crafted cocktail lounges spread thoughtfully across the property. At JW Marriott Nashville, a hotel is more than a place to lay your head — it is a crafted, immersive experience created by staff that love what they do. That’s why each moment of your stay is personally choreographed to delight and inspire your journey. To learn more, visit marriott.com/BNAJW
Position Overview
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including: managing general property performance, as well as food and beverage operations, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, managing and conducting human resources activities, and delivering a return on investment to both Marriott International and ownership. Leads the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.
ESSENTIAL JOB FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Budget & Profitability Responsibilities
- Critically review reports of occupancy, revenue etc.
- Make judgments and implement changes to maximize profits
- Supervise development of and revision to business plan, annual budget and monthly/annual forecasts, etc.
- Work with direct reports to determine areas of concern and establish ways to improve the departments’ financial performance
- Maintain profit margins without compromising guest or employee satisfaction
Operational Responsibilities
- Perform administrative duties including: reading and writing reports, dictating memorandums and orally communicating with guests, managers, corporate office, local associations, etc.
- Physically tour and visually inspect property on a daily basis.
- Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel
- Greet and maintain rapport with associates and customers
Leadership Responsibilities
- Drive guest satisfaction scores through communication of brand and company standards
- Communicate with the public, staff, corporate office and owners as applicable
- Participate in community affairs and maintain positive public image for Turnberry Hospitality and hotel.
- Meet with potential and current clients and promote hotel
- Attend corporate meetings, sales trips and serve on local committees that benefit the hotel
Human Resource Responsibilities
- Interview, hire, supervise and counsel department managers in the efficient operation of their respective area(s)
- Meet with, develop and delegate improvement plans for operation and review performance of management team
- Communicate openly with direct reports throughout the year and conduct annual performance appraisals
- Maintain strong influence within all hiring, training, performance evaluations, discipline and/or termination decisions
- Appropriately handle associate issues in conjunction with Human Resources following Turnberry Hospitality policies
- Other duties and responsibilities as assigned
QUALIFICATIONS, JOB KNOWLEDGE, EXPERIENCE, SKILLS, ABILITIES
- Four-year degree in hospitality or other business-management related field
- Previous General Manager experience required, to include (but not limited to) large-scale convention and luxury hotel experience
- JW Marriott experience preferred
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to communicate, verbally and in writing, effectively with guests and co-workers; respond to guest requests
- Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning
- Leadership skills to motivate and develop staff and to ensure accomplishment of goals
- Able to set priorities, plan, organize, and delegate
- Written communication skills to be concise, well organized, complete, and clear
- Ability to move throughout premises and visually inspect conditions including bending, stooping and reaching arms overhead
- Ability to work effectively under time constraints and deadlines. Ability to multi-task.
- Ability to travel to various sites on and off hotel property and continuously perform essential job functions
- Ability to travel both locally and out of town for purposes of sales calls, meetings and training; must have means of transportation when traveling i.e. ability to rent car with a valid driver’s license
- Must be available evenings and weekends for business reasons including attending business/social functions, entertaining clients and oversight of sales and catering client bookings and events
- Ability to exercise judgment in evaluating situations and in making sound decisions
- Strong organizational skills with attention to detail
- Ability to handle conflict resolution
- Ability to compile facts and figures
- Ability to operate personal computer and calculator
- Telephone etiquette skills needed
- Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers
