Job Description
We pride ourselves on exemplifying an inviting company culture that welcomes all from many paths of life. We respect our employees and like to know what is going on day to day in order to cultivate an environment that they enjoy and is efficient to them. We love to recognize our staff for achievements and success! The most rewarding part is the return that we invest in our employees to grow them to the next level in their career. We invite you to grow with us as there are many exciting avenues for the future of Gibson Hotel Management, Inc.
Mission Statement:
"We are dedicated to: Our team members by fostering their professional growth... Our guests by providing genuine hospitality... Our partners by generating exceptional returns.
Vision Statement:
"Gibson Hotel Management is a dedicated hospitality company developing and operating successful, highly profitable assets while creating teams of inspirational leaders in our business and communities."
Please apply here or contact our Human Resources Coordinator, Kiarah Childress at kiarah.childress@mgibsonhotels.com, to further discuss this position if you have any questions or would like to chat!ResponsibilitiesSupervision & Monitoring
- Makes sure front desk staff, executive housekeeper, housekeepers, maintenance person, & van drivers are all performing as specified in detail on their job descriptions
- Coaches and counsels, hires and fires appropriately in accordance with forecast
- Reminds front desk clerks daily of the importance of marketing duties such as discount coupons, referring other M. Gibson hotels, marking all walkouts, franchisor promotional items, courtesy call backs, and making notes of any new commercial customers checking in so that a new account can be opened
- Takes personal ownership for the day-to-day operations of the hotel and quality of service delivered
- Creates a productive working environment for employees
- Maintains a positive attitude during interactions with guests, vendors, and employees
- Deals with employees and guests in a fair and consistent manner
- Develops a personal schedule and organized system to complete job activities on time
- Ensures messages are clear and understood and individual communication needs addressed
- Thinks through questions or problems and determines appropriate solution
- Considers all liability issues first and foremost before making any decision
- Covers other areas of the hotel as needed
- Ensure that guest call back program is in place and repeated
- Follows M. Gibson Hotels employee handbook for rules and regulations
- Adheres to all M. Gibson Hotels Standards of Conduct policies & procedures
- Ensure pantry is stocked and business center and HSIA is in good order
- Responds promptly to any guests’ inquiries or complaints (if reasonable) by either doing it himself or herself or delegating an employee to help
- Living the guest service philosophy is always first
- Offers alternate solution if guest demand cannot be met
- Shows personal control in front of guests by maintaining positive attitude, staying calm & patient, avoiding use of negative language, and never displaying anger
- Demonstrates a commitment to servicing the guest; takes initiative to speak to a guest
- Acknowledges every guest with eye contact, nod, & greeting
- Arrives to work on time; gives advance notice when absence is anticipated
- Is honest with all employees & guests; helps other employees when needed
- Refrains from eating, drinking, or smoking in the presence of guests
- Grooms properly by displaying healthy personal hygiene & wearing proper uniform (no jean pants) with name tag
- Is on call 24 hours a day, 365 days a year
- Addresses all problems & issues with the managing partner of that hotel (all purchasing, marketing, and personnel responsibilities are with the GM and the managing partner of that hotel, as well)
- Works with the assistant General Manager to complete any duties assigned only if the GM does not have sufficient time to perform these duties himself/herself
- Follows a position’s job description whenever working that position
- Maintains excellent communication with employees and the corporate office
- Receiving of FF&E
- Back of house organization
- Training of team members hired before opening
- Long hours sometime required for opening
- High School Diploma or equivalent
- Degree in Business Administration, Hospitality Management or related field is preferred
- 2-4 years in hospitality management
- Strong knowledge of Opera PMS System
- Knowledge of housekeeping, maintenance, financials, sales, and F&B
- Prior Opening General Manager experience required
- Strong leadership and team-building skills
- Excellent communication and interpersonal skills
- Highly organized with excellent attention to detail
- Positive attitude
- Being available and accessible 24/7, weekends, and holidays
- Team Player