Job Description
This position can be part-time to full-time
Benefits/Perks
- Flexible Scheduling
- Hotel Stay Discounts
- Competitive Compensation
- Monitor the maintain knowledge of hotel operations and activities
- Take reservations and answer questions via phone, email, and in-person
- Build rapport with guests and identify their needs through friendly conversation and open-ended questions
- Describe the features and amenities of guest rooms
- Friendly and outgoing personality
- Proficient in English; knowledge of Spanish is a plus
- Strong communication skills
- Strong organization skills
- Computer literacy
- Basic mathematic skills
- Able to resolve issues with a customer-focused orientation
- Able to lift 30 pounds and walk up a flight of stairs and walk about one city block back and forth to rooms if needed to assist guests.
- Team player mindset
- Familiarity with hospitality industry standards is a plus