Hotel Front Desk/Call Center Attendant

· Provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls

· Contact engineering for room repairs

· Answer room service calls

· Assist with Transportation dispatch calls

· Play an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for assistance.

· Communicates with all departments via the telephone, email and/or radio.

· Accept, record and deliver wake-up calls accurately and promptly.

· Document all guest complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 15 minutes to ensure completion and guest satisfaction.

· Assist in emergency situations as central communication center for hotel. .

· Work Front Desk shifts as needed.

· Log packages

· Run daily reports

· Excellent communication and organizational skills required

Hours-3:00 PM-11:00 PM

We offer an excellent benefits package which includes:

Medical, dental, prescription, vision coverage

Vacation, sick and holiday pay

Employer matched 401K plan

Excellent hotel benefits in all Hilton Hotel Brands

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)

Schedule:

• Evening shift

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person