Hotel Front Desk

Position Summary:

Hotel Front Desk Associates check guests in and out of the hotel(s), provide excellent customer service to everyone they are in contact with, knowledgeable of Lakeside Chautauqua happenings & events. Front Desk Associates report to the Front Desk Hotel Supervisor. Various schedules are available which includes day shift (7a to 3p), evenings (3p to 11p); holidays and weekends are required. Up to 40 hours a week are available, scheduling is flexible based on business demands, may be required to work both day & night shifts during the week. All employees will be cross trained in both shifts prior to working preferred shift and working unsupervised. Set shifts/schedules are not guaranteed. Position may turn into year-round employment.

Essential Duties and Responsibilities:

• Communicate clearly to guests over the phone and in person
• Take hotel reservations over the phone and in person
• Check guests in and out of hotel rooms
• Cleaning of Front Desk, lobby, restrooms & public spaces as requested, needed & required
• Cross-training of reviewing guest room cleanliness prior to guest arrival
• Stocking Front Desk supplies as needed
• Delivering requested items to guests as requested such as roll away beds, cribs, blankets, pillows, etc.
• Help guests with luggage may be required (up to 50lbs lifting, possible)
• Other duties that may be assigned

Education and/or Experience:

Previous Hotel Front Desk or customer service experience not required but preferred. On-the-job training provided. High school diploma preferred.

How to Apply:

www.lakesideohio.com/employment

Qualifications:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the operation.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, portions, percentages and to apply the basic math concepts.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions where only limited and standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand; walk; use hand to finger, handle, or feel; reach with hands and arms; stoop, climb or balance; specific vision, depth perception, and ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

While performing the duties of this job, the employee is regularly exposed to wet, cold, humid, hot, very hot, conditions and will be required to work outdoors. These characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lakeside Chautauqua is an equal opportunity employer.