Hotel Front Desk Attendant

Hotel Front Desk Attendant - 2nd Shift

We are searching for an enthusiastic, service-focused Hotel Front Desk Attendant to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

$15.50/hr

• Communicate with housekeeping to make sure guest rooms are ready
• Handle customer complaints as necessary
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Working knowledge of Microsoft Office and reservation management systems
• Must have graduated high school, received a GED or equivalent
• 1 year of experience in the hospitality industry as a Hotel Front Desk agent, hotel receptionist, or guest service specialist preferred
• Comfortable taking telephone calls and mitigating stressful situations

Newly refreshed with elegant style, Cherry Valley Hotel offers classic accommodations amidst a charming, pastoral location in the Ohio countryside. With an arboretum, an indoor pool, and 60,000 sq ft of meeting & event space, we are designed for travelers seeking to relax and experience a touch of nature while celebrating life's moments. Slow down, breathe in the fresh air, and enjoy a treasured stay.