Hotel Front Desk Supervisor

About us

We are professional and agile.

Our work environment includes:

• Modern office setting
• Food provided

POSITION PURPOSE

The Front Desk Supervisor supervises the operation of the Front Desk to maintain the highest productivity, employee morale, and guest service as possible. He/She will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

The Front Desk Supervisor directly supervises and coordinates work activities of the Front Desk staff.

SUPERVISORY RESPONSIBILITIES

Participates in training new employees.

Oversees the daily workflow of assigned departments.

Provides constructive and timely performance feedback to employees.

Participates in discipline of employees in accordance with company policy.

Essential Functions Statement(s)

· Understands and abides by all safety protocols.

· Willingly embrace last-minute changes in direction and unexpected changes in operational plan.

· Performs other duties as assigned.

· Maintain positive guest relations at all times.

· Greet, register, and assign rooms to guests of hotels or motels.

· Verify customers' credit and establish how the customer will pay for the accommodation.

· Contact housekeeping or maintenance staff when guests report problems.

· Make and confirm reservations.

· Issue room keys and escort instructions to bellhops.

· Keep records of room availability and guests' accounts, manually or using computers.

· Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

· Compute bills, collect payments, and make change for guests.

· Record guest comments or complaints, referring customers to managers as necessary.

· Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

· Clean and maintain lobby and common areas, such as restocking supplies and watering plants.

· Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to agents and ensure that they are followed through.

· Advise housekeeping staff when rooms have been vacated and are ready for cleaning.

· Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's.

· Assists in training of new associates and maintains constant training of agents as cashiers.

· Monitor the performance of others to ensure adherence to quality expectations and standards.

· Ensures all members of the staff are completely familiar with all hotel emergency procedures.

· Works with desk agents to balance at end of shift and ensures completion of shift checklist.

· Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.

SKILLS AND ABILITIES

Education/Experience: Any combination of education, training or experience that provides the required knowledge, skills, and abilities.

Certificates & Licenses: None Required

PHYSICAL DEMANDS

List the physical requirements for standard performance of this job. Include only those physical requirements which are either very important or essential to the performance of the job and required on a regular basis. This includes, but should not be limited to, physical activities such as lifting, pushing, pulling, climbing, walking, hearing, driving, sight, travel, etc.

Job Type: Full-time

Pay: $16.50 - $17.50 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Work setting:

• In-person

Experience:

• Hotel leadership: 1 year (Preferred)

Ability to Relocate:

• Fort Wayne, IN 46804: Relocate before starting work (Required)

Work Location: In person