$10 - $10.50 hourly
Responsibilities:- Connect with the housekeeping department to ensure guest accommodations are ready
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Field customer complaints when necessary
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Must have graduated high school, received a GED or equivalent
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- 1+ year of hotel industry experience or related job preferred
- Well-versed in taking telephone calls and handling stressful situations
We have 96 rooms available. Located right off of 75. Join our happy family, we work hard and play hard.