$12 - $14 hourly
Responsibilities:- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Connect with the housekeeping department to ensure guest accommodations are ready
- Bookkeeping: keep accurate records of all hotel guest account information
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Mitigate customer complaints as needed
- Prior hotel experience preferred
- High school graduate, GED recipient, or equivalent
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Working knowledge of Microsoft Office and reservation management systems
- Well-versed in taking telephone calls and handling stressful situations
- 1+ year of hotel industry experience or related job preferred
Our mission statement is simple:
To provide legendary service to our guests by empowering our team to consistently deliver the spirit of hospitality in a safe and friendly work environment.