Hotel Front Desk Receptionist

Hours : Thursday to Sunday 3pm to 11pm

We are looking for a Hotel Front Desk Attendant to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Attendant responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

RESPONSIBILITIES:

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like sports team and wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Requirements

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Wyndam Synxis system.
• Understanding of how travel planning websites operate, like Booking and Expedia
• Excellent communication and organizational skills'

'COVID-19 Precaution(s): Personal protective equipment provided or required

• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in placeCommunication method(s) used:
• Email
• Phone
• In person

This Job Is:

• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Part-time

Pay: $12.00 - $13.00 per hour

Schedule:

• 8 hour shift
• Day shift

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Hotel Experience: 2 years (Required)
• Front Desk: 2 years (Required)

Work Location: In person