Address
SalaryWe’re looking for an enthusiastic Hotel Front Desk Manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the Front Desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!Compensation:
$23 -$25 per hour based on experience
Responsibilities:- Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
- Hold responsibility for the Front Desk budget and order any necessary office supplies
- Lead operations at the Front Desk and make sure guests have an exceptional stay
- Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
- Generate occupancy reports and compile financial information for the general manager
- Experience with MS office and bookkeeping skills desired
- At least 2 years of experience as a front office manager, Front Desk, or similar position in the hospitality industry or related field
- Must possess a high school diploma or equivalent certification (GED)
- Showcase exceptional multitasking, communication, and management skills
- Hospitality experience of at least 1 year is required for this role
The Adelphi Hotel is Saratoga Springs’ landmark boutique property which blends old-world grace and Victorian grandeur with exceptional service and style for today’s guests. It is a part of Adelphi Hospitality Group which manages luxury hotels, restaurants, and hospitality properties.
