Hotel Front Desk Clerk

Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet the Best Western brand of high standards of quality. The Guest Service Agent is also responsible for providing efficient and courteous Front Desk service.

ESSENTIAL JOB FUNCTIONS:

· Greet customers immediately with a friendly and a sincere welcome. Use a positive and clear speaking voice, listen to and understand request, respond with appropriate action and provide accurate information such as local attractions.

· Promote brand marketing programs. Make appropriate selection of rooms based on guest needs. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys for the guest.

· Verify and imprint credit card for authorization using electronic acceptance methods. Handle cash, make change and balance cash draw for your assigned shift. To accept and record vouchers, and other forms of payment.

· Promptly answer the telephone using positive and clear communication.

· Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.

· Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.

· Comply with attendance rules and be available to work on a regular basis.

· Perform any other job related duties as assigned.

Must have the ability to communicate in English. Can communicate well with guest. Must be willing and help co-workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of any emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons. Constantly moves about to coordinate work.

Hotel Experience is a plus.

Apply in person at the hotel.

Best Western Brentwood Inn

8820 Brentwood Blvd

Brentwood, CA 94513

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Expected hours: 24 – 40 per week

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person